Jasmine Wong
Box Hill South,VIC
Summary
Diligent with comprehensive retail and hospitality experience , ensuring high levels of customer satisfaction and efficient store operations. Proven track record of improving sales through exceptional product knowledge and personalized customer service. Demonstrated ability in inventory management and teamwork, fostering collaborative and productive work environment whilst keeping a lively enthusiastic attitude.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Gami
01.2022 - Current
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times.
- Performed cash handling activities and secured nightly bank deposits.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Demonstrated adaptability in handling unexpected situations or challenges that arose during service hours.
Retail Worker
Universal Store
10.2022 - 03.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Managed returns and exchanges process smoothly.
Bubble Tea Barista
Xing Fu Tang
01.2020 - 07.2021
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Biomedical Sciences
AUSTRALAIN CATHOLIC UNIVERSITY
Melbourne, VIC11-2027
CANTERBURY GIRLS SECONDARY COLLEGE
11-2023
Skills
- Self-motivated
- Takes initiative
- Enthusiastic
- Time management
- Creative problem solver
- Flexible work schedule
- Experience with POS
- Experience with KPI
Previousachievements
- Duke of Ed (Bronze Award)
- SRC Captain
- Social Service Captain
- Peer Support Leader
- State Swimmer (SSV)
- Participated in Maths Olympiad
References
Upon request
Extracurricular Activities
Swimming, Surrey Park Swimming (SYP), 01/01/18, 12/31/23 Volleyball, CGSC, 01/01/19, 12/31/24 Violin, Grade 7, 01/01/18, Currently
Personal Information
- Age: 18
- Date of Birth: 01/15/06
Timeline
Retail Worker
Universal Store
10.2022 - 03.2023
Front of House Supervisor
Gami
01.2022 - Current
Bubble Tea Barista
Xing Fu Tang
01.2020 - 07.2021
Bachelor of Science - Biomedical Sciences
AUSTRALAIN CATHOLIC UNIVERSITY
CANTERBURY GIRLS SECONDARY COLLEGE
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