Summary
Overview
Work History
Education
Skills
References
Timeline
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Jasmine Yong

Burwood,VIC

Summary

Hairdresser with over seven years of working experience with an innate drive to provide exceptional service. Positive attitude with consistent record of building clientele and achieving high rates of client retention. My core strengths and highlights include, but are not limited to:

  • Thrives in a fast-paced environment
  • Strong written and verbal communication
  • Praised for my work ethic at The Blowout Bar
  • Trained more than 11 staff members

Overview

7
7
years of professional experience

Work History

Assistant manager

The Blowout Bar
02.2021 - Current
  • Maximised business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organising inventory, and delegating tasks
  • Maintained professional demeanour by staying calm when addressing unsatisfied client or complaint
  • Handled over 40 phone calls daily to assess client needs, schedule appointments, delivering messages to staff and greeting clients
  • Built business through commitment to excellent customer service resulting in 95% client satisfaction rating, which contributed to a 90% client retention
  • Managed time efficiently in order to complete all tasks within deadlines

Childcare Assistant

Chabad Malvern
11.2021 - 04.2022
  • Established positive relationships with parent to collaboratively promote child's wellbeing
  • Handled daily administrative tasks such as maintained daily records of child's individual activities, behaviours, meals, naps and attendance using the OWNA app and sign-in system
  • Implement holistic approaches by promoting and developing activities to support children's physical and emotional health

Assistant manager

The Blow Australia
10.2019 - 02.2021
  • Supervised daily operations to meet performance, quality and customer service expectations
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to clients and staff members, assessing needs, and maintaining current knowledge of consumer preferences
  • Evaluated employee performance and conveyed constructive feedback to improve skills

Salon Manager

The Blowout Bar
05.2018 - 10.2019
  • Coordinate employee scheduling and coverage needs during business hours
  • Provided coaching, mentoring, and consultation to enhance performance and professional development of 10 staff members
  • Managed cash flow, business transactions, banking, and accounting processes
  • Controlled and maintained inventory by tracking expenses, purchases, and shelf stock

Hairstylist

The Blowout Bar
08.2016 - 05.2018
  • Processed payments, entering sales in register for prompt customer service
  • Built strong and lasting rapport with clients through consistent delivery of requested services
  • Kept salon clean and organised at all times, catered all clients by offering refreshments during the appointment

Education

Certificate III In Hairdressing -

Masters Institute of Creative Education
02.2015

Skills

  • Interpersonal skills
  • Customer Service
  • Staff Management
  • Client Relation and Retention
  • Organisation Skills
  • Microsoft Office (Outlook,Word and PowerPoint)
  • Schedule Management
  • Booking systems
  • Inquisitive

References

Available upon request

Timeline

Childcare Assistant

Chabad Malvern
11.2021 - 04.2022

Assistant manager

The Blowout Bar
02.2021 - Current

Assistant manager

The Blow Australia
10.2019 - 02.2021

Salon Manager

The Blowout Bar
05.2018 - 10.2019

Hairstylist

The Blowout Bar
08.2016 - 05.2018

Certificate III In Hairdressing -

Masters Institute of Creative Education

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Jasmine Yong