Jasmine Zhang
Stuart Park,NT
Summary
I have seven years of diverse experience in the hospitality industry, having worked in various restaurants and cafés. My expertise includes coffee making, bartending, and three years of restaurant management experience. In my management role, I have been responsible for recruiting and training staff, overseeing daily operations, and handling customer complaints effectively. I hold an RSA certificate and have completed relevant courses in hotel management. I am emotionally stable, adaptable, and capable of working long-term in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cafe Supervisor
Le Bon Choix
01.2024 - 08.2024
- Prepare coffee and other drinks daily, ensuring consistency in taste and quality.
- Train new employees in coffee making, service procedures, and hygiene standards.
- Monitor staff performance and provide ongoing support and guidance.
- Greet and serve customers, making sure they have a great experience.
- Address any customer questions or complaints and resolve issues quickly.
- Regularly report to the retail manager on revenue, staff performance, and other operational metrics.
Restaurant Manager
Oi Sushi North Lakes
01.2023 - 01.2024
- Oversee the daily operational to keep the restaurant running smoothly.
- Staff hiring and training, managing the team with efficient works and create a positive team environment.
- Track inventory levels of food, beverages, and supplies to ensure they are sufficient for daily operations.
- Ensure compliance with health, safety, and food hygiene standards in the restaurant.
- Connecting with royal customer and handling customer complaints.
- Monitor the food and beverages quality make sure they consist meet the satisfaction.
FOH Manager
Little Red Dumpling Brisbane CBD
07.2021 - 12.2022
- Provide strongly customer service.
- Resolved guests complaints while maintaining positive customer environment.
- Hiring and training new staff.
- Setting daily work goals and rules for front teams.
- Managing effectively ordering and stocking front of house supplies.
- Recording payroll data.
Wait Staff
Noodle Box Morayfield
12.2017 - 06.2021
- Cashier, taking orders.
- Managing kitchen stock.
- Assisted in food preparation.
- Cleaning.
Education
Advanced Diploma - Diploma of Hospitality Management
National Institute of Education And Technology
Brisbane, QLD11.2024
Bachelor of Arts - Director
Communication University of China
06.2016
Skills
- POS Systems Operations
- Payroll Administration
- Restaurant Operation
- Storage Organization
- RSA & Food Safety Certificate
Timeline
Cafe Supervisor
Le Bon Choix
01.2024 - 08.2024
Restaurant Manager
Oi Sushi North Lakes
01.2023 - 01.2024
FOH Manager
Little Red Dumpling Brisbane CBD
07.2021 - 12.2022
Wait Staff
Noodle Box Morayfield
12.2017 - 06.2021
Advanced Diploma - Diploma of Hospitality Management
National Institute of Education And Technology
Bachelor of Arts - Director
Communication University of China
Similar Profiles
Thissara PeirisThissara Peiris
Cafe All Rounder at Le Bon ChoixCafe All Rounder at Le Bon Choix
Mason KimMason Kim
Barista at Le Bon ChoixBarista at Le Bon Choix
Stalia NgStalia Ng
All Rounder at Le Bon ChoixAll Rounder at Le Bon Choix