Jasmine Anne Rose Langenberg
Melbourne
Summary
Accomplished professional trained in safety procedures for the aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers.
Overview
7
7
years of professional experience
Work History
Cabin Crew
QantasLink
05.2023 - Current
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
Junior Pastry Chef
Ferguson Plarre Bakehouse
03.2019 - 05.2023
- Enhanced customer satisfaction by consistently delivering high-quality pastries and desserts.
- Trained new team members on proper baking techniques and recipe execution, contributing to overall team success.
- Prepared custom cake orders for special events such as weddings, birthdays, and corporate functions.
Passenger Services Agent
Swissport
06.2021 - 11.2022
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
Crew Member
Hungry Jack's
08.2017 - 11.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High School Diploma -
Penola Catholic College
Broadmeadows, VIC11.2019
Skills
- Public Interaction
- Emergency Situations Management
- Passenger Care
- Verbal and Written Communication
- Cleanliness and Sanitation
- Critical Thinking
- Safety Standards
- Conflict Resolution Techniques
Timeline
Cabin Crew
QantasLink
05.2023 - Current
Passenger Services Agent
Swissport
06.2021 - 11.2022
Junior Pastry Chef
Ferguson Plarre Bakehouse
03.2019 - 05.2023
Crew Member
Hungry Jack's
08.2017 - 11.2022
High School Diploma -
Penola Catholic College
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