Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Jasmine Gillian Benedyka

Manunda,QLD

Summary

I am a level-headed professional who remains calm and effective in high-pressure situations. Especially as a mother, I see a problem, and I fix the problem. As a "natural-born" counselor, I uphold confidentiality with good active listening skills, a talent for approaching people, and engaging them in an open discussion where they feel comfortable enough to discuss their needs, especially as my working life encompassed direct customer service, where I showcased my personable, adaptable skill set. From 1994, I sold pool tables at IMV Enterprises-Orange, worked as a waitress and sandwich maker in more than five restaurants and bakeries, until I was 18, when I became a traveling saleswoman, served drinks in bars in the evening, and taught children to swim on the same day. I even walked the streets of Melbourne and Sydney with dozens of miscellaneous products from equally miscellaneous companies. My extensive, proactive work history is difficult to place on two pages, as I am an enigma who is equally enthusiastic and loquacious. Senior management roles: I greet customers and answer phones with a pen in hand to write appointments, names, phone numbers, and all relevant information from the face-to-face interactions or phone calls, so mistakes do not happen. There is always some form of checks and balances that I do before I proceed as I have learned through my life experiences to never make mistakes in the first place, I triple count monies, my books have always tallied. I never steal, I am so brutally honest sometimes I offend people, never with malice, always with integrity and best interests for all parties concerned. Though it looks to the world I have not worked for 20 years, the truth is I have never stopped working a single day of my life. I have run personal hobby businesses that means I answer my own phone, take my own bookings, ensure I can best meet the needs of the customer, I always go above and beyond to meet expectations, so much so, I generally provide add on products or look for earlier appointments. Every patron I’ve ever assisted walks away smiling. I am always smiling which is infectious. I have so much to give and when I was under employment, years ago, my reputation was so excellent I was called up from different establishments to fill positions in short supply of reliable staff. Meaning, I would suddenly go to Bowral from Wollongong to teach a swim class. The pub down the road from the pub I worked at called me, not the other way around. Those times may have changed, but I have not. If anything, I have only become a more impactful person than my early years. I assist the broken, downtrodden, and forgotten souls in my community, provided a confidential ear, solace and a safe space to feel better. I cannot provide proof of my natural customer service abilities; I guess you must take a chance on me first. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Administration Assistant

Sebenico Group
Cairns, QLD
11.2023 - 03.2024
  • Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
  • Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
  • Processed incoming mail daily, and responded to inquiries from internal and external customers promptly.
  • Assisted with special projects as assigned by the management team.
  • Answered incoming calls professionally.
  • Assisted with the preparation of reports, presentations and spreadsheets.

The Northern Bell
Cairns
01.2010 - 01.2011
  • Managed Establishment unsupervised, answered phones with polite, effective manner, kept office immaculate, offer a glass of water if customers have long wait times.
  • Excellent skills with IT data entries, EFTPOS, Cash handling, Tills always tallied/balanced, Paid staff, I naturally on sell: Controlled gift of the gab.

Home based Masseuse
Wollongong
01.2004 - 01.2010
  • Hobby business that had to cease due to covid

Homebush Olympic Park
Sydney
01.2003
  • Lifeguard and Taught adults, pre-&/School children incl. babies to grade 4 to swim

Swim Instructor/Senior Counsellor

YMCA
Indianapolis
01.2002
  • Supervising all aspects of YMCA’s aquatic programs
  • Safe operation of the pool as a bronze medallion Lifeguard
  • Swimming lessons and Recreational swim time
  • Overseeing the staff
  • Counselling and training other staff members and lifeguards

Swim Instructor
Wollongong
01.2001
  • Unassisted, solely taught babies and children to swim whilst being the lifeguard, monitored bookings, appeased parents, and collected dues.

Education

Bachelor - Aviation

CQU
Cairns, QLD
03-2025

Dress making and design

11.2024

STEPS 7.0 GPA

Central Queensland University
Cairns
03.2020

Diploma - Counselling

Careers Australia
Cairns, QLD

Early Childhood Training and Resource Centre
Wollongong

Skills

  • Aviation safety
  • Flight operations
  • Regulatory compliance
  • Customer service
  • Data analysis
  • Project management
  • Effective communication

Certification

  • 1996: Workplace Communication. Email Ltd, Orange
  • 1996: Occupational Health and Safety. Work Cover, Orange
  • 2002/05: Royal Lifesaving Society of Australia. Pool lifesaving, Oxy-soc, Resuscitation, Oxygen Equipment and Air bag
  • 2001/05: Aust Swim teacher of swimming and water safety
  • 2003: Royal Lifesaving Society Australia, Senior First Aid officer
  • 2002: The Royal Lifesaving Society of Australia. Bronze Medallion
  • 15/12/2009: CPR- HLTCPR201A, Basic Life Support-HLTFA201A, First Aid HLTFA301B

References

  • Ross, Remeceus Ylangi, supplies, rossremeceus@gmail.com, 0407510289
  • Paul, Jackson, 0408177386, Cairns
  • Aart, Bronz, 0488116007, Cairns
  • Barry, Kane, Family Friend, 0408 739 188, 8 Denbigh rd, Herberton

Hobbies and Interests

All things science such as chemistry and microbiology. When not studying I enjoy time with my two sons a tot and a teen, we love swimming, reading & bike riding. Creative pursuits such as cooking, gardening, sewing, painting and music.

Timeline

Administration Assistant

Sebenico Group
11.2023 - 03.2024

The Northern Bell
01.2010 - 01.2011

Home based Masseuse
01.2004 - 01.2010

Homebush Olympic Park
01.2003

Swim Instructor/Senior Counsellor

YMCA
01.2002

Swim Instructor
01.2001

Bachelor - Aviation

CQU

Dress making and design

STEPS 7.0 GPA

Central Queensland University

Diploma - Counselling

Careers Australia

Early Childhood Training and Resource Centre
Jasmine Gillian Benedyka