Jasmine Repia

• Providing support to vulnerable families, by allocating discounted parking to relieve families of financial stress
• Fast-paced environment handling a high volume of requests to reduce the possibility of extensive queues
• Identify families eligible for concession rate parking, and free Go cards
• Display high attention to detail and maintain accuracy whilst entering critical confidential information into databases
• Require broad knowledge of hospital facilities, providing vital information to families of QCH
• Uphold all relevant policies and procedures for QCH
• Maintaining professional relationships with external and internal stake holders to assist with concessional parking
• Responsible for the delivery of Air Train travel tickets for patients travelling via flight
• Display compassion and empathy, by allocating concession tickets at my own discretion to help ineligible families
• Ordering up to $12,000 worth of concession tickets through the Mater Car Park Management
• Daily use of HSCIS, IEMR, Excel, Power-chart, and Microsoft suite programs
• Educate and provide information to other QCH administration officers to capture more eligible families that may not have been aware of our service
• Ability to handle difficult interactions and conflicts in a professional manner
• (QPRS) QLD Paediatric Rehabilitation Service

6G Rehabilitation OPD

• First point of contact for, OPD families both in-person and over the phone
• Responsible for all general admin tasks such as booking/ rescheduling appointments, clinic prep, updating contact information, recording consent forms, billing reconciliation etc
• Practicing appropriate identification processes to maintain patient confidentiality
• Developed training material for Rehabilitation admin staff
• Daily use of QCH pager system, HBSCIS, iEMR, Power-chart, SharePoint, and Microsoft suite
• Strong knowledge of Rehab medical terminology and procedures from an administrative perspective
• Responsible for training of relievers/ new admin staff and share knowledge of the department
• Assisting management by training admin new digital clinic slip process, whilst collecting data to improve/ maintain accuracy
• Handling confidential files and information for children involved with Child Safety

Rehabilitation Day Unit/ Orthopaedic Admin

• Responsible for creating/ updating patient timetables for intensive block therapy
• Paging the correct treating clinician/s when the patient arrives for each of their appointments
• Booking all elective procedure bookings in HBSCIS as per Rehab nurse/ completed forms
• Completing SNAP admissions and discharges
• Pre-filling patient elective admission forms (PEF’S) and private health forms prior to admission dates
• Assisting the Rehab Ortho CNC with all Rehab ortho appointment bookings and letters
• Notifying parents if their child requires x-rays prior to Orthopaedic appointments
• Assisting 6G OPD with inbound calls and emails when needed

Rehabilitation Botox Admin

• Experience with completing elective procedure bookings for all patient’s that require a sedative with their Botox procedure
• Collecting medical professionals’ signatures on all necessary reports and documents
• Compile and dispatch patient correspondence/ reports as necessary
• Pre-filling patient elective admission forms (PEF’S) prior to admission dates for OPD admin
• Checking for allergies to ensure the child gets the correct wristband prior to seeing the doctor
• Assisting Botox co-ordinator with procedure bookings
• Prompting doctors/ nursing staff of Botox injecting days for pharmacy orders
• Confirming legal guardian with ability to give procedural consent will be attending – otherwise obtaining this via phone/ telehealth with a medical professional
• 30 hours per week)

• One of my responsibilities were rostering both medical and admin staff as per their availability
• Assisting with interviews and on-boarding new staff members
• Building friendly and professional relationships with patients and shareholders
• Preparing of patient treatment plans and explaining their dental and payment options in depth
• Communicating with the ATO on behalf of patients regarding compassionate super release for dental treatment
• Managing, reconciling, and data-keeping for all invoices and large sum transactions
• Responsible for all admin staff training material and process implementation
• Experience using dental for windows software (D4W) and performing x-rays and CBVT scans
• Providing cover when understaffed and assisting as a Dental Assistant for implant surgeries
• Covering basic admin workload when needed such as booking patient appointments and processing of HICAPS and EFTPOS payments
• Organising patients’ payment plans through third party companies such as Humm and After pay
• Ensuring patients have signed and understand their consent forms before having any treatment performed
• Thorough knowledge of Dental surgical procedures and cosmetic treatments
• Responsible for organising work-related travel such as flights, accommodation, and functions
• Diary management of up to 20 Dentists and our senior management
• Communicating with our Dental Labs and finalising invoices to ensure quick production turn around.

• Knowledge of Dental medical terminology and surgical procedures
• Assisting Dentists with Implant surgeries, ability to work continuously from 2 – 8 hours
• Responsible for sterilizing equipment and prepping treatment rooms for surgical procedures
• Counting and handling large sums of cash as well as over the phone payments
• Having access to confidential and sensitive information
• Excellent phone manner and communication skills
• Experience using HICAPS for private billing daily
• Discussing treatment plans and providing quotes to patients
• Helping patients understand the procedures and treatment they require for their dental journey
• Organising referral letters and release of records forms
• Sending patients prescriptions to their local pharmacies
• Calling patients, the day after their surgeries for post operative check-up.

• First point of contact for JAXS maintenance company
• Receiving and assigning work to contractors such as Electricians, cleaners, plumbers, handymen, and carpet cleaners
• Creating/ editing quotes before sending them to property owners/ managers for approval
• Managing customer complaints and discussing re-attendance of properties where required
• Issuing entry notices and signing out property keys for contractors
• Preparing and processing company invoices
• Responsible for finalising payroll for all contractors
• Having access to tenant/ owner confidential information
• Attending properties for large-scale quoting with contractors for better customer support
• Maintaining friendly professional relationships with property managers across multiple real-estate branches
• Occasional travel between real-estate offices in Queensland when required.

• Safely practicing medication administering both supervised and unsupervised dependant on medication legislative requirements
• Practicing appropriate hand hygiene, PPE, and needle disposal procedures
• Working in sensitive environments such as dementia wards and palliative care
• Practising supervised treatment where patient does not have the mental capacity to give informed consent, or display understanding of situation
• Display sympathy, kindness, and compassion to all residents
• Working with residents of different cultures that speak different languages, and non-English speaking persons
• Assisting AIN’s with patient transport, and hygiene care
• Responsible for ensuring all assistant nurses are practicing correct hygiene processes throughout shifts
• Identifying correct medication to patient and completing all required dosage documentation
• Operation of machinery such as hoists for patients with limited or no mobility.

• I completed a 3-month volunteer program through Algester Vets, I worked every Saturday throughout this duration and found this very enjoyable.
• I helped with general cleaning and assisted with keeping our furry patients calm throughout their consultation or treatment.
• I gained a lot of experience working in such a fun, adorable environment, but also saw some very sensitive procedures such as end-of-life-care.

• I assisted at RSPCA Wacol as a volunteer where I would come in twice a month month. Often to walk the dogs and tend to their personal care such as bathing and cleaning their kennels.
• I would assist helped with the other animals during their feeds and even hand feeding some of the infant animals.
• Due to my prior voluntary work at a vet clinic, I often helped the veternarian with their consultations.