Jasmine Kaur

• Followed up with the guests regularly via phone and email to define their membership goals and sell their membership packages.
• Followed up with existing guests to review current services and expand sales opportunities.
• Recommended specific services in alignment with individual needs, requirements and specifications.
• Worked flexible hours and meeting KPI's.
• Renew guests membership.
• Respond to 50-70 calls a day.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
• Tutored struggling, average and advanced students in Computer Concepts.
• Helped students prepare for routine and standardized exams.

• Worked for US Government’s Medicare and Medicaid and other US based private clients like Lawrence, Brooklyn, Palisades etc.
• Dedicated Medical Billing Specialist committed to implementing comprehensively organized billing and documentation policies.
• Supervised a team of 11 billing specialists, answered questions and resolved issues efficiently.
• Trained 75+ new employees on claims principles and settlement procedures.
• Examined vouchers, invoices, claims and other payment requests for medical services for authorized patients.
• Justification submitted must be following CPT, HCPS and ICD-9 and ICD-10 CM Standards.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Possess knowledge of electronic claims editing and submission capabilities, including on-line claims processing and query system.
• Ensure appropriate diagnostic and procedural coding for all HCFA-1500, UB92 and other claim forms.
• Provide excellent customer service to all external and internal stakeholders.
• Adept at analysis and interpretation of medical documentation, preparing and submitting claims to insurance companies.
• Responsible for all phases of medical claims processing.
• Created and delivered presentations on monthly reviews of claims pay- outs.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.