Jasmine Sue Robins

Lived experience provides a unique insight to the world, aligned with career skills, this creates an ability to provide an integrated and multifaceted approach to life. Both an acronym and a phrase, Less Is More, is an accumulation of perspective, empathy, experience and adaptability focusing on an impactful narrative with fewer words. With a strong desire to aid in prevention over cure and raise awareness around cause, effect and consequence of choice, my lived experience has allowed me to turn pain into purpose, negative to positive and surviving into thriving. All by continuous understanding and curiosity behind the Who, What, Where, How & Why in life.

Through my current roles and a strong desire to reach greater audiences, these are the topics covered, audiences and key points from sharing lived experience;

TOPICS

• Homelessness
• Volunteering - Career Recovery
• Addictions (food, drug & alcohol)
• Road Safety Awareness (High Range DUI)
• Criminal & Justice Services

AUDIENCES

• Yr 12 Legal Studies - Criminal Unit
• University of Sydney - School of Architecture, Design & Planning - Homelessness
• Youth Off The Streets - Addiction & Consequence of Choice
• School Aged Students - Age appropriate Yr3-Yr12 Homelessness, Addiction
• Corporations - Homelessness, Addiction & Career Recovery

• Received consistently positive feedback from school program attendees, leading to requests for future cohorts and bookings.
• Developed customized speeches for various clients, showcasing adaptability in addressing unique needs and concerns across high school and university curriculums.
• Fostered an inclusive environment during presentations by addressing diverse perspectives and promoting open dialogue among participants. Providing a safe space allowing students to be vulnerable themselves.
• Public speaking development through career experience and Toast Masters.

• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Designed and implemented tailored programs accommodating corporate participants requirements and entire school cohorts.
• Established strategic partnerships with external organizations, expanding program reach and impact including the ongoing support of donations.
• Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
• Train and onboard new facilitators and volunteers to support increasing programs.
• Design, manage and maintain program content ensuring relevance to community, service learning, curriculum alignment and age appropriateness.
• Manage and maintain casual staff and volunteer roster.
• Assisted in the development of grant proposals, securing funding for vital program initiatives.
• Coordinated and facilitated grant funded programs in support of expectations and acquittal reports.
• Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
• Maintain relationships within communities and program participants ensuring the support of needs were met efficiently and effectively.
• Coordinated and managed program expansion to a new location with concurrent programs supporting greater communities in need.
• Represent the organisation at various functions
• Present at National level conferences

• Enhanced customer satisfaction by providing timely and efficient drink orders.
• Maintained a clean and organized bar area for an enjoyable customer experience.
• Maximized sales by recommending specialty drinks and menu items to customers.
• Collaborated with team members to ensure smooth service during peak hours.
• Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
• Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
• Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
• Handled cash transactions accurately, balancing the register at the end of each shift.

• Creating the next generation of generosity, through facilitating age appropriate, hands-on and meaningful programs to school aged children, (5yo+), families and corporates, supporting homeless and vulnerable communities by making meals, care packs and other essential items.
• Educating program participants through service learning, the science of kindness and the importance of giving back.
• Raising awareness of homelessness and vulnerability. Impactfully breaking down stereotypes and stigmas through lived experience.
• Lead stimulating group discussions to encourage deeper understanding of program topics and foster critical thinking skills of audiences up to 120.
• Facilitate meal preparation with the Head Chef, imparting food safe handling, critical knife skills and overall safety and awareness for both participant and recipient.
• Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
• Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.
• Tailored presentation styles to accommodate diverse learner preferences, resulting in greater participant satisfaction rates overall. This included Youth At Risk programs and students with intellectual disabilities.
• Coordinated event logistics such as room setup, equipment management, and registration processes to ensure smooth operation of each session offering.
• Implemented time management strategies within sessions to cover all relevant topics effectively while adhering to schedule constraints closely.

• Deliver face to face and online training to Real Estate Agents and key stakeholders responsible for database management.
• Travel nationally and tailor sessions to accommodate a large audience maximising time management for participants.
• Enhanced software user proficiency by conducting comprehensive training sessions.
• Developed customized training materials for diverse audiences, enabling efficient learning of software applications.
• Evaluated participant progress and provided personalized feedback, ensuring optimal understanding and retention of key concepts.
• Collaborated with cross-functional teams to align on software features and updates, maintaining up-to-date training content.

• Design, Deliver and Assess on Ricoh production printing proprietary products and 3rd party software solutions for customers, direct and dealer sales channels, pre-sales consultants & service technicians
• Deliver various styles of training – Onsite, Face to Face, Webex and Video Conference
• Maintain knowledge on hardware and software product portfolio – Colour & Mono devices including print controllers/servers, Web to Print, MIS and VDP software solutions
• Ensure training material designed and delivered aligns with the current VET Training Package ICP10 (Digital Print)
• Conduct customised training courses – Design for Digital and Advanced Colour Management
• Design customised training material for all software solutions as per customers configuration and workflows
• Assist with software implementations onsite and during product training
• Maintain high level of customer satisfaction (Target 85% ‐ YTD 93%)
• Communicate with a wide variety of skill levels from beginner to advanced operators
• Interpret training to suite skill levels and understanding (deliver technical, sales and new user training)
• Conduct pre‐sales needs analysis to scope training requirements
• Respond to RFI’s and RFT’s as required
• Develop national training programs for major contracts for the life of the contract
• Maintain and distribute training schedule, feedback and product updates to all national sales channels
• Organise and coordinate customer travel requests
• Maintain company CRM with all training conducted
• Travel interstate where required

• Support the Sales department with Pre Sales solutions on Hardware and Software Products
• Respond to tenders, conduct a needs analysis for customers (scope of works) and compile Vision Scope Documents for pre‐sales requirements
• Coordinate and assist in project managing implementation plans for install of all hardware and software
• Liaise with a variety of people from end users, IT, Finance, Operations, Marketing and Senior Management
• Provide post sales support with installing and training on software solutions
• Conduct software solutions training to IT/End Users after implementation