Jasmyn Catt
Shell Cove,NSW
Summary
Customer-focused professional with over 7 years of experience in hospitality, retail, and banking. Demonstrated ability to deliver exceptional service and build strong client relationships in fast-paced environments. Skilled in identifying customer needs and providing tailored solutions while excelling in team-oriented settings.
Overview
6
6
years of professional experience
Work History
Waitress
Dapto Leagues Club
03.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Customer Service Representative
Commonwealth Bank
02.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Worker
Kmart
07.2019 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Education
Bachelor of Social Science - Criminology
University of Wollongong
Wollongong, NSW12-2024
High School Diploma -
Warilla High School
Warilla, NSW12-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Active listening
- Time management
- Upselling
Timeline
Customer Service Representative
Commonwealth Bank
02.2024 - 10.2024
Waitress
Dapto Leagues Club
03.2022 - Current
Retail Worker
Kmart
07.2019 - 08.2022
Bachelor of Social Science - Criminology
University of Wollongong
High School Diploma -
Warilla High School
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