Jason Agnola
General Manager
Carindale
Summary
Dynamic leader with a proven track record at Toowong Automotive Group Pty Ltd, excelling in operations and sales management. Skilled in driving significant revenue growth through strategic business planning and robust team leadership. Demonstrated expertise in compliance management and customer relationship enhancement, achieving notable improvements in performance metrics and staff development.
Overview
20
20
years of professional experience
Work History
Automotive General Manager
Toowong Mitsubishi & Kia, Brisbane City Used Cars
08.2022 - Current
- Dealership - 220-250 units per month over multiple sites
- Fostering culture - One of the most important aspects of a General Manager. I recently restructured two Dealership sites with poor culture. By identifying areas and staff who needed improvement I set about re-training existing staff, setting expectations around behaviours and developing and training new staff to align with the positive, high performance and customer focused culture we are fostering.
- Dealership Operations - I enjoy working with all Departments and understand the value each one brings to the profitability of the business. I have very good relationships and communication with all staff, particularly Departmental Managers who are key to achieving Dealership KPIs, objectives and profitability. I understand and are proficient in both new and used car sales, finance, service and parts.
- Strategic Planning - Businesses are constantly evolving, strategic planning is the key to maintain momentum in all departments whether it be succession planning, marketing and promotions or stock holding etc. I like to be ahead of the curve to give the business the best chance of achieving sales and customer KPIs.
- Recruiting, Training & Mentoring - One of my favourite aspects of the role. I thrive on helping staff become better people both at work and in life. I lead through example and set standards with consistency and positive messaging. I have developed and mentored countless successful salespeople and managers who are currently in the business and throughout the automotive industry.
- Building Relationships - I have excellent relationships with all key stakeholders of the business. It's crucial to have a strong relationship with the manufacturers as our business partners. Building relationships with any key stakeholder only helps the business with future growth.
- Financial Performance - It's important to understand the financials of a business to determine where it's at. I understand P&L's, budgeting, planning and been involved in Deloitte Benchmark group meetings for several years aimed at making strategic decisions to improve business profitability.
- Dealership Compliance - I have a Motor Dealers licence and am proficient in compliance and company policies.
- Growth Opportunities - The dynamic nature of the business requires constant monitoring of market trends and competitor activities to stay ahead of the game. I am consistently adapting our marketing strategies and processes to maximise our opportunities in both sales, finance and service to achieve optimal profitability.
Automotive Sales Manager
Toowong Mitsubishi
02.2021 - 07.2022
- Won Mitsubishi Diamond Sales and Customer Service Awards, Mitsubishi Diamond Parts award
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Promoted new vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Evaluated competitor pricing strategies and adjusted dealership rates as needed to maintain a competitive edge in the market.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales
Automotive Sales Manager
Brisbane City Mitsubishi & LDV
11.2015 - 02.2021
- Won Mitsubishi Diamond Sales and Customer Service Awards on multiple occasions
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Evaluated competitor pricing strategies and adjusted dealership rates as needed to maintain a competitive edge in the market.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Automotive Sales Manager
Albion Chrysler Jeep Dodge Fiat
06.2004 - 10.2015
- Won multiple awards with Jeep including Dealer of the Year for 5 straight years
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Liaised with vehicle sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Commerce - Marketing And Human Resource Management
Griffith University
Brisbane, QLD 04.2001 -
Associate Diploma of Business - Accounting
Mt Gravatt TAFE
Brisbane, QLD 04.2001 -
Skills
Operations Management
Training and Development
Budget Management
Business Planning
Business Analysis
Customer Relationship Management
Staff Management
Performance Management
Sales strategy
Team Leadership
Compliance Management
Sales management
Operations Management
Timeline
Automotive General Manager
Toowong Mitsubishi & Kia, Brisbane City Used Cars
08.2022 - Current
Automotive Sales Manager
Toowong Mitsubishi
02.2021 - 07.2022
Automotive Sales Manager
Brisbane City Mitsubishi & LDV
11.2015 - 02.2021
Automotive Sales Manager
Albion Chrysler Jeep Dodge Fiat
06.2004 - 10.2015
Bachelor of Commerce - Marketing And Human Resource Management
Griffith University
04.2001 -
Associate Diploma of Business - Accounting
Mt Gravatt TAFE
04.2001 -
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