Jason Allen
ICT Manager
Melbourne,VIC
Summary
An energetic and goal orientated leader with experience in strategy, executive leadership, budget delivery, department and team management, business continuity and disaster recovery planning, consulting, and operational management. A demonstrated record of exceeding executive and client expectations through maintaining high performance standards, process improvement, and delivering practical business solutions. Key competencies include: Highly developed communication, leadership, and interpersonal skills; able to liaise with all levels within an organisation Strong business and process analytical skills, with a focus on technology enabling and assisting business objectives Capacity to work and lead effectively in both a team and autonomous environment, with strong project management skills Ability to take ownership and management of projects from inception through to delivery Proven strength in managing and leading a team of direct reports with a management style of empowering and mentoring team members to achieve and act autonomously Experience with executive and organisational strategy, programme development and delivery, multimillion-dollar budget development and cost savings, people management, operations, infrastructure, and team skills development. Excellent client and vendor relationship skills and rapport.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Applications Manager
- Manage and direct multiple critical software implementations, including remedial activities, developing processes for efficient usage, scheduling both business and vendor resources, and ensuring successful delivery
- Liaise with vendors for SLA management, project plan adherence, product roadmaps, training delivery, and general consultancy
- Support the Director of IT in a 2IC capacity, directly influencing strategic direction and defining departmental objectives
- Take a lead role in the Quality Assurance and QMS implementation for the department
- Business requirements gathering and assessment
- Achievements: Successful implementation and delivery, including remedial activities, of multiple critical applications and systems including business wide ERP (Ungerboeck), Digital Content and Signage, Ticketing, POS and Food Production Management, Business Intelligence and Data Warehousing, HR Information System, Print Management and Auditing, and License Management
- Successful creation and delivery of RFP documents, vendor selection, and implementation
- Improvement in the leadership, morale, knowledge, and performance of the Applications team
- Achievement of ITIL Foundation in IT Service Management training and certification
- Integral member of the Quality Management team as an internal auditor for achievement of ISO 9001:2008 accreditation, and principle for Quality Assurance in the IT department.
System Requirements Business Analyst
- Complete detailed systems design requirements on a stocktake sampling system for Joint Logistics Command within the Department of Defence
- Systems Prototype Database Modelling
- For the Department of Finance & Administration within the Federal Government, perform a detailed system design to produce complete build specifications for systems implementation and delivery
- Collaboration Application Technical Services
- Design, integrate, transition, implement, and maintain a business-critical knowledge management and collaboration product for BHP Billiton under a managed service agreement.
Event Systems Development Manager and ICT Project Manager
Mindful Migration
01.2019 - Current
- Cross-organisation strategic deployment, integration, and optimisation of critical enterprise event systems
- Utilisation of influencing and business analysis skills to work across all sites and at all levels from executive management to operations across 5 operational major business units to ensure enterprise event systems are utilised in the most efficient and effective manner to support business objectives
- Initiate and drive internal projects for business process improvement
- Achievements: Great improvement in utilisation and effectiveness of the organisations primary ERP system
- Implementation of a rostering, time and attendance system for the part-time/casual workforce
- Creation of both an ICT strategy plan and a disaster recovery plan
- Armstrongs
Director / Business Manager
Mindful Migration
01.2018 - 01.2022
- Working in partnership to establish and grow a start-up business providing immigration advice and services in the specialisations of working and partner visas, residencies, and citizenships
- Developing systems and processes to optimise service delivery and Federal Government application approvals
- Head of ICT
- Responsible for all aspects of the strategic, planning, and operational leadership of ICT across the organisation
- Delivering systems, projects, and business solutions for both internal and external customers aligned to the organisation’s strategic objectives
- Regional Facilities Auckland (RFA) is an Auckland Council controlled organisation with 11 venues throughout the city, and 6 business divisions including Auckland Art Gallery, Auckland Conventions, Auckland Live, Auckland Stadiums and Auckland Zoo
- Achievements: Efficiency and costs savings of more than 15% of operational budget, established both a PCI-DSS and an ICT Security programme of work, inclusion of ICT representation in the executive leadership team, introducing digital learning programme across the organisation, implementation of membership programme technology and integration, strong morale and structural improvements within the ICT team, transformation to cloud based infrastructure and business continuity, selection and implementation of a new Health & Safety employee and contractor induction system.
Head of ICT
Regional Facilities Auckland
01.2014 - 01.2017
- Roles including executive leadership, strategy creation and delivery, key solutions implementation, business analysis and interpretation, programme and project management, technology integration and implementation, change management, application management, and client consulting
- Experience with ITIL, ISO 9001, and CMM Capability Maturity Model
- Completion of Certificate IV in Training and Assessment modules for training and delivery of government accredited courses and assessment
- Management
- Responsibility for development and delivery of over $3.2 million annual budget including achieving efficiency and cost savings of over $600k
- Management and development of key vendor partnerships, contractual/SLA/KPI delivery monitoring, and performance integration within a shared services delivery model.
Acting Director of IT
01.2012 - 01.2014
- Leadership of the ICT team incorporating applications, networks, and support, with full responsibility for delivery of ICT services both internally and for client events
- Achievements: Transition of ICT assets through company ownership change and structural reorganisation.
EBMS and IT Project Manager
Melbourne Convention and Exhibition Centre
01.2006 - 01.2011
- Full management and responsibility of the core enterprise critical business application (Ungerboeck) including strategic direction recommendations
- Analysis and identification of business process enhancements and improvements aligning with application as a tool
- Leadership of internal stakeholders’ committee for strategic direction and steering
- Project management and delivery of application module implementations
- Development of enterprise knowledge improvement through leading group and individual training
- Enterprise reports development at executive, strategic, and operational levels
- Project management of IT initiatives
- Vendor management
- Data analysis and modelling
- Achievements: Implementation of cross department financial payment scheme
- Development of a project plan for initial virtualisation of the IT server farm, and monitoring progress and budget performance against this plan
- Identification of many business process improvements through heightened utilisation of the ERP system
- Efficiency gains through removal of process duplication and consolidation
- Development and delivery of organisation wide public event signage
- Management of successful delivery of major upgrades to the critical ERP system.
Consultant, Website Redevelopment Business Analyst
Deloitte Consulting
01.2001 - 01.2006
- Two projects with the Victorian WorkCover Authority and the Essential Services Commission to deliver full business requirements specifications for the redesign of their public websites
- Application Transition Technical Services
- Transition BHP Billiton’s business critical eRoom application from a Deloitte managed service environment to a CSC environment.
Education
Master of Business - Computing
Victoria University
01.1994 - 01.1995
Bachelor of Business - Computing
Victoria University
01.1991 - 01.1994
Diploma of Business - Accounting
Victoria University
Skills
Security planning
Project lifecycle management
Budget administration
Requirements analysis
Infrastructure development
Affiliations
2019: TAEASS and TAEDEL modules within Certificate IV in Training and Assessment
2017: Enneagram Leadership Development, Global Leadership Foundation
2013: ITIL Foundation in IT Service Management Certification, Exin
2008: Project Management, Kepner-Tregoe
Prior Years:
DecisionStream for Data Warehouses, Cognos
Leadership Essentials Program, Harvard Business School
Management Essentials Program, Harvard Business School
Effective Supervisory Management, Leadership Management Australia
Additional Information
- Cloud (IaaS / SaaS) migration and transformation SQL Server administration and data management Enterprise Reporting, Crystal Reports and QlikSense Internet Security (SSL, firewalls, WAP) Linux – Nginx, Apache, FTP, mail, proxy, MySQL, Samba, and DNS servers Web development (HTML, ASP, PHP)
Timeline
Event Systems Development Manager and ICT Project Manager
Mindful Migration
01.2019 - Current
Director / Business Manager
Mindful Migration
01.2018 - 01.2022
Head of ICT
Regional Facilities Auckland
01.2014 - 01.2017
Acting Director of IT
01.2012 - 01.2014
EBMS and IT Project Manager
Melbourne Convention and Exhibition Centre
01.2006 - 01.2011
Consultant, Website Redevelopment Business Analyst
Deloitte Consulting
01.2001 - 01.2006
Master of Business - Computing
Victoria University
01.1994 - 01.1995
Bachelor of Business - Computing
Victoria University
01.1991 - 01.1994
Applications Manager
System Requirements Business Analyst
Diploma of Business - Accounting
Victoria University