Jason Allen
Maroubra,NSW
Summary
Strong team leader with excellent time management, verbal & written communication, outstanding relationship building and training and presentation skills.
Overview
18
18
years of professional experience
Work History
SAAB 340 Emergency Procedures Instructor
Regional Express (REX)
Mascot, NSW
10.2016 - Current
- Responsible to the Emergency Procedures Coordinator, Training & Development Manager and National Flight Attendant Manager.
- Responsible for initial and re-currency training for Pilots and Flight Attendants in accordance with CASA and Training and Checking Manual.
- Ensure all crew meet the required standards as defined by CASA for CAO 20.11 approval.
- Accurate completion of documentation in accordance with the Training & Checking Manual.
- Comply with all air side safety procedures when conducting aircraft practical assessments.
- Ensure all emergency equipment is present and serviceable for practical assessments.
- Provide feedback to Emergency Procedures Coordinator from crew.
SAAB 340 Customer Service Facilitator
Regional Express (REX)
Mascot, NSW
07.2014 - Current
- Initial Training of Flight Attendants and Pilots.
- Provide a exceptional basis for service standards in accordance with the Policy & Procedures Manual and Flight Attendant Manual.
- Provide accurate information and relevant examples of customer service throughout the aviation industry to a very high standard.
SAAB 340 Initial Ground School Course Instructor
Regional Express (REX)
Mascot, NSW
05.2014 - Current
- Provide an introduction to procedures outlined in the Policy & Procedures Manual and Flight Attendant Manual.
- Provide an introduction to Regional Express Airlines, outlining the history, structure and future goals of the company.
- An explanation of applying Flight Attendants duties to their solo roles.
- Provide the required Training as outlined in the Training & Checking Manual.
- Analyze department documents for appropriate distribution.
- Obtain documents, clearances, certificates and approvals from the appropriate departments.
- Update all required materials including Examinations.
- Direct and Clear communication with NFAM, AFAM, T&D Manager, Recruitment Manager, EP Coordinator, all Ground School Instructors and external services.
SAAB 340 Training & Checking Flight Attendant
Regional Express (REX)
Mascot, NSW
06.2012 - Current
- Adhere to the Objectives and Policies & Procedures of the Regional Express ACE Manual, Training & Checking Manual, PPM and Flight Attendant Manual.
- Conduct Line Checks.
- Assistance with Ground Training as required.
- Conduct special/specific Training & Checking.
- Monitoring of Operational and Training Standards and Recommending changes to the Training & Development Manager.
- Accurate completion of documentation in accordance with the Regional Express Training & Checking Manual.
SAAB 340 Flight Attendant Line Trainer
Regional Express (REX)
Mascot , NSW
02.2012 - Current
- Adherence to the objectives, policies and procedures for the Regional Express ACE Manual, Training & Checking Manual, PPM & Flight Attendant Manual
- Conduct Line Training
- Assistance with Ground Training when required
- Monitoring of Operational & Training Standards, and recommending changes to the Training & Development Manager
- Accurate completion of documentation in accordance with the Regional Express Training & Checking Manual
SAAB 340 Flight Attendant
Regional Express (REX)
Mascot, NSW
09.2010 - Current
- Operated in compliance with all CASA regulations for complete compliance with safety and security procedures.
- Inspected interior of aircraft prior to flights to make sure emergency equipment was in place.
- Good communication between flight deck and flight attendant prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Attended training in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Maintained firm yet positive attitude when dealing with distressed passengers.
- Served customers in a friendly, efficient manner following outlined steps of service.
Cafe Manager
Blue Wren Cafe
Dwellingup, WA
10.2008 - 05.2010
- Assessing development needs and developing strategies.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to emergencies with calm approach, including events occurring outside business hours.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Cafe Manager
Dome Cafe
Mandurah, NSW
05.2006 - 06.2008
- Assessing development needs and developing strategies.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to emergencies with calm approach, including events occurring outside business hours.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Education
Certificate III - Work Place Health & Safety
Courtenell
Sydney, NSW2018
Certificate III - Proficiency Aviation (Flight Operations)
AAPA
Wagga Wagga, NSW2011
Senior First Aid Certificate -
St Johns Ambulance
Rockingham, WA2010
RSA Certificate - Responsible Service of Alcohol
TAFE
Sydney, NSW2010
Certificate III - Frontline Management
TAFE
2002
Certificate IV - Food & Beverage
South Metropolitan TAFE
Fremantle, WA1995
High School Diploma -
Pinjarra Senior High School
Pinjarra, WA1994
Skills
- Team Leader
- Strong Verbal & Written Communication
- Self Motivated
- Extremely Organised
- Positive Attitude
- Ability to work under pressure
- Excellent Time Management
- Eye for detail
- Willingness to Learn
Timeline
SAAB 340 Emergency Procedures Instructor
Regional Express (REX)
10.2016 - Current
SAAB 340 Customer Service Facilitator
Regional Express (REX)
07.2014 - Current
SAAB 340 Initial Ground School Course Instructor
Regional Express (REX)
05.2014 - Current
SAAB 340 Training & Checking Flight Attendant
Regional Express (REX)
06.2012 - Current
SAAB 340 Flight Attendant Line Trainer
Regional Express (REX)
02.2012 - Current
SAAB 340 Flight Attendant
Regional Express (REX)
09.2010 - Current
Cafe Manager
Blue Wren Cafe
10.2008 - 05.2010
Cafe Manager
Dome Cafe
05.2006 - 06.2008
Certificate III - Work Place Health & Safety
Courtenell
Certificate III - Proficiency Aviation (Flight Operations)
AAPA
Senior First Aid Certificate -
St Johns Ambulance
RSA Certificate - Responsible Service of Alcohol
TAFE
Certificate III - Frontline Management
TAFE
Certificate IV - Food & Beverage
South Metropolitan TAFE
High School Diploma -
Pinjarra Senior High School
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