Jason Avinesh Nand
Glendenning,Australia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
11
11
years of professional experience
Work History
Complaints Resolutions Officer
MUFG
07.2023 - Current
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Worked with HESTA ,Australian Super and Russel investments to help create and revise customer complaint monitoring, manage training and enforce policies and procedures.
- Managed high volumes of customer complaints, ensuring timely and effective resolutions for improved customer retention.
- Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.
- Maintained up-to-date knowledge of industry regulations and compliance requirements related to consumer complaints handling processes.
- Maintained accurate records of all complaints received, actions taken, and outcomes achieved for reporting purposes.
- Participated in regular meetings with management to discuss ongoing issues, trends, and opportunities for improvement in complaint handling.
Customer Service Officer (Employer Division)
Link Group
01.2023 - Current
- Assisting employers via Inbound, outbound calls and emails with processing of super contributions for employees.
- Assisting employers with processing clearing houses
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Assisting employers with IT related issues ( setting up Multi-factor authenticator, resetting passwords,providing access to employees)
- Maintained a high level of product knowledge to assist customers with accurate information and recommendations effectively.
Customer Service Officer (Members)
Link Group
08.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Providing customer support for Rest Superannuation customers/members via inbound and outbound calls
- Completing email requests and triage team mailbox
- Completed data entry to record call notes, suggestions, and questions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Director/Founder
JNJ Decorations and Catering
01.2015 - Current
- Managing
- Customer service
- Purchases
- Payments / payroll
- Updates of rules and regulations
Woolworths Distribution Center
04.2020 - 01.2022
- Picking
- Packing
- Voice picking
- Gtp packing
- Items
- Rf scanner
- Headset for voice picking
- Pallet jack and ride on
- Scissor lift
Swissport
04.2020 - 04.2021
- Company Overview: Ground handler Qantas
- Bag room
- Loading bags on to barrows and ake
- Unloading bags off barrows and ake
- Bag room driving
- Ramp agent
- Unloading bags and cargo from aircrafts
- Loading bags and cargo onto aircrafts
- Applying and removing all gse within the apron
- Driving
- Waste and water
- Removing off waste from aircrafts (wide and narrow body aircrafts)
- Refilling water (Wide and narrow body aircrafts)
- Driving (truck)
- Ground handler Qantas
Service Desk Analyst
Unisys
01.2017 - 01.2019
- Company Overview: Govconnect service desk
- Customer service / assistance
- Application support
- Desktop support
- Resolving technical support tickets
- Govconnect service desk
- Applications used: Remedy, MS office, Active directory, Exchange tool
Datacom Systems
01.2014 - 02.2017
- Company Overview: ATO IT Service Desk
- Customer service / assistance
- Application support
- Desktop support
- Resolving technical support tickets
- Coaching new starters
- Administration work
- Recruitment work
- ATO IT Service Desk
- Applications used: Remedy, MS office, Active directory, Exchange tool, CRM tools such as Siebel
Education
Diploma - Early Education
Australian Careers Business College
01.2011
School certificate - Higher school certificate
Plumpton High School
01.2010
Skills
- Excellent Customer service
- Active listening
- Data entry
- Client service
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Proficient in IT support services
Timeline
Complaints Resolutions Officer
MUFG
07.2023 - Current
Customer Service Officer (Employer Division)
Link Group
01.2023 - Current
Customer Service Officer (Members)
Link Group
08.2022 - Current
Woolworths Distribution Center
04.2020 - 01.2022
Swissport
04.2020 - 04.2021
Service Desk Analyst
Unisys
01.2017 - 01.2019
Director/Founder
JNJ Decorations and Catering
01.2015 - Current
Datacom Systems
01.2014 - 02.2017
School certificate - Higher school certificate
Plumpton High School
Diploma - Early Education
Australian Careers Business College
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