Jason Bell
Goulburn,Australia
Summary
Experienced in retail, security, and emergency services, with a strong focus on problem solving and conflict resolution. Demonstrated success in delivering exceptional customer service. Actively pursuing roles that utilize current skills and foster professional growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Inspector (Local Commander)
NSW State Emergency Service
01.2011 - Current
- Utilized Microsoft applications daily for effective communication and documentation.
- Employed NSW SES Incident Management Software to coordinate response efforts.
- Delivered training sessions on NSW SES Incident Management Software to enhance team proficiency.
- Led people and conflict management initiatives to foster a collaborative work environment.
- Responded promptly to storm and flood activations, ensuring rapid deployment of resources.
- Participated in agency role-specific training to enhance operational readiness.
- Conducted community education programs to raise awareness on emergency preparedness.
- Managed stakeholder relations and volunteer activities to strengthen community engagement.
Firefighter
NSW Rural Fire Service
01.2002 - Current
- Responded to fire activations promptly and effectively.
- Educated public on ways to prevent fires and fire damage.
- Attended fire response training to enhance operational readiness.
- Educated community members on fire safety practices.
- Cultivated relationships with stakeholders to strengthen collaboration.
Product Quality Manager
McDonalds
03.2023 - 11.2024
- Utilized Microsoft applications daily to enhance productivity and communication.
- Executed effective conflict resolution strategies to maintain workplace harmony.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented loss prevention measures to reduce shrinkage and improve profit margins.
- Managed stock levels through accurate stocktaking and timely replenishment.
- Oversaw department planning to ensure efficient workflow and resource allocation.
- Directed food preparation processes, ensuring adherence to quality and safety standards.
- Led people management initiatives to foster team development and engagement.
Junior Consultant
KJR Australia
08.2021 - 03.2023
- Utilized Microsoft applications (Outlook, Word, Excel) for daily IT operations.
- Maintained positive working relationship with fellow staff and management.
- Conducted application testing to ensure functionality and performance standards.
- Authored test cases to outline testing procedures and expected outcomes.
- Provided application support to resolve user issues and enhance system efficiency.
Department Manager
Woolworths LTD
01.2021 - 08.2021
- Utilized Microsoft applications daily to enhance productivity and communication.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Managed stock replenishment and loss prevention strategies to optimize inventory levels.
- Conducted regular stocktaking to maintain accurate inventory records.
- Led department planning initiatives to align with business objectives.
- Resolved conflicts efficiently to maintain positive customer relationships.
- Oversaw rostering to ensure adequate staffing for operational needs.
- Implemented effective merchandising techniques to boost sales performance.
- Delivered exceptional customer service, fostering loyalty and satisfaction.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Department Manager
Big W, Young
10.2020 - 01.2021
- Utilized Microsoft Outlook, Word, and Excel for daily operations.
- Executed effective conflict resolution strategies to enhance team dynamics.
- Delivered exceptional customer service, addressing inquiries promptly and professionally.
- Implemented loss prevention measures to minimize inventory shrinkage.
- Managed stock levels through efficient stock management and replenishment practices.
- Conducted regular stocktaking to ensure inventory accuracy.
- Developed rosters to optimize workforce allocation and productivity.
- Oversaw merchandising and department planning to maximize sales potential.
Parliamentary Security Officer (fixed Term Contract)
Department of Parliamentary Services
06.2018 - 10.2020
- Utilized Microsoft applications daily to enhance communication and documentation efficiency.
- Identified suspicious activity to determine appropriate response.
- Executed conflict resolution strategies to address and mitigate customer concerns.
- Delivered exceptional customer service by responding promptly to inquiries and issues.
- Monitored access control systems to ensure secure premises and personnel safety.
- Conducted security screenings of individuals and property to prevent unauthorized access.
- Performed mobile patrols to maintain visibility and deter potential security threats.
- Responded effectively to security incidents, ensuring swift resolution and safety compliance.
- Provided first aid and emergency response support during critical situations.
Delicatessen Manager
Coles Supermarkets, Canberra
02.2016 - 06.2018
- Utilized Microsoft applications daily to enhance productivity and communication.
- Completed regular inventories of food and material stocks.
- Monitored inventory levels for perishable goods to minimize spoilage losses.
- Resolved customer complaints promptly and courteously with the goal of providing satisfactory solutions.
- Resolved conflicts effectively, maintaining positive customer relationships.
- Delivered exceptional customer service to improve satisfaction and loyalty.
- Implemented loss prevention strategies to minimize shrinkage and protect assets.
- Managed stock levels through efficient replenishment and stocktaking practices.
- Executed rostering strategies to optimize workforce efficiency and coverage.
- Oversaw merchandising efforts, aligning displays with departmental plans.
- Conducted department planning to streamline operations and meet sales targets.
Delicatessen, Produce and Bakery Manager
Woolworths Supermarket, Batemans Bay, Canberra
03.2007 - 02.2016
- Utilized Microsoft Outlook, Word, and Excel for daily operational tasks.
- Executed effective conflict resolution strategies to enhance team dynamics.
- Delivered high-quality customer service to improve client satisfaction.
- Implemented loss prevention measures to minimize shrinkage risks.
- Managed stock inventory through efficient stocktaking and replenishment processes.
- Coordinated rostering to ensure adequate staffing levels.
- Oversaw merchandising efforts to boost product visibility and sales.
- Developed department planning initiatives for improved operational efficiency.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.
Education
Leadership Fundamentals -
NSW State Emergency Service
01.2020
Work in an Incident Control Centre -
NSW State Emergency Service
01.2020
Operational Safety Training -
Department of Parliamentary Services
01.2018
Beacon Trainer -
NSW State Emergency Service
01.2017
Induction -
NSW State Emergency Service
01.2011
Skills
- Incident management and emergency response
- Stakeholder relations
- Emergency response
- Community engagement
- Stakeholder engagement
- Conflict resolution and community relations
- Team leadership
Certification
- 2020, NSW State Emergency Service, Leadership Fundamentals
- 2020, NSW State Emergency Service, Work in an Incident Control Centre
- 2018, Department of Parliamentary Services, Operational Safety Training, Foxtrot Patrol Training, First Aid
- 2017, NSW State Emergency Service, Beacon Trainer (NSW SES Incident Management Software), Australasian Inter-Service Incident Management System, Chainsaw Operations, Operate Communications Equipment, Drive Operational Vehicles, Participate in a Rescue Operation, Undertake Storm and Water Damage Operations, Map Reading and Navigation
- 2011, NSW State Emergency Service, Induction, Maintain Team Safety
References
On request
Timeline
Product Quality Manager
McDonalds
03.2023 - 11.2024
Junior Consultant
KJR Australia
08.2021 - 03.2023
Department Manager
Woolworths LTD
01.2021 - 08.2021
Department Manager
Big W, Young
10.2020 - 01.2021
Parliamentary Security Officer (fixed Term Contract)
Department of Parliamentary Services
06.2018 - 10.2020
Delicatessen Manager
Coles Supermarkets, Canberra
02.2016 - 06.2018
Chief Inspector (Local Commander)
NSW State Emergency Service
01.2011 - Current
Delicatessen, Produce and Bakery Manager
Woolworths Supermarket, Batemans Bay, Canberra
03.2007 - 02.2016
Firefighter
NSW Rural Fire Service
01.2002 - Current
Leadership Fundamentals -
NSW State Emergency Service
Work in an Incident Control Centre -
NSW State Emergency Service
Operational Safety Training -
Department of Parliamentary Services
Beacon Trainer -
NSW State Emergency Service
Induction -
NSW State Emergency Service