Jason Benson
Surry Hills,NSW
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
11
11
years of professional experience
Work History
Sales Manager
V.I.P Cleaning
11.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
Store Manager
Keith Matherson
01.2012 - 12.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Skills
- Product Knowledge
- Team Oversight
- Discount Planning
- Marketing Campaign Analysis
- Coaching and Mentoring
- Continuous Improvements
- Goals and Performance
- Key Account Management
- Operating Procedures and Policies
- HR and Payroll
- Sales Process
- Database Management
- Product and Service Management
- Sales Presentation
- Retail Knowledge
- Sales Records Management
Timeline
Sales Manager
V.I.P Cleaning
11.2022 - 03.2023
Store Manager
Keith Matherson
01.2012 - 12.2020
Similar Profiles
Jaime ChavarriaJaime Chavarria
Combo Welder/Structural Welder at V.I.P StaffingCombo Welder/Structural Welder at V.I.P Staffing
KAREN HOFFMANKAREN HOFFMAN
EVP of Product Development, Investor Relations at V.I.P. MortgageEVP of Product Development, Investor Relations at V.I.P. Mortgage
Paolo FontanaPaolo Fontana
Gestore at CASAS V.I.P. S.A.CGestore at CASAS V.I.P. S.A.C
Dheiya KaurDheiya Kaur
Waitperson at +Twelve Beach Club, SentosaWaitperson at +Twelve Beach Club, Sentosa
Rabia NoorRabia Noor
Administrative Officer at Leap TelematicsAdministrative Officer at Leap Telematics