Jason Bush
Slacks Creek
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
Westpoint Autos
2024.02 - 2024.06
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
South Brisbane JLR
2023.03 - 2024.02
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Service Advisor
Motorline BMW
2022.09 - 2023.03
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Senior Service Advisor
Penske Truck Leasing
2022.02 - 2022.09
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Service Advisor
Keema Cars
2021.10 - 2022.01
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Coordinated between billing department and customers to resolve problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Service Advisor
Brisbane City JLR Service
2017.01 - 2021.09
- Liaise with customers when work is being done.
- Answered customer questions about services and explained charges that were involved.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Determined proper course of action for claims processing.
- Answered customer telephone calls promptly and in appropriate manner.
- Created and maintained detailed database to develop promotional sales.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Educated customers about brand to incite excitement about company's mission and values.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated between billing department and customers to resolve problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
New Car Sales Consultant
Oldmac Mazda
2015.01 - 2017.01
- Prepared purchased vehicles and completed final delivery checks.
- Build customer Data Base.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Negotiated vehicle prices and secure financing for customers.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Met customers on lot and in showroom to discuss available vehicles and options.
Service Advisor
South City Mazda
2010.12 - 2015.01
- Answered customer questions about services and explained the charges that were involved.
- Escalated incidents to the next level to remain compliant with the company's standards and procedures.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items and trash from customer areas.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Determined customer needs by asking relevant questions and listening actively to responses.
Rolfe Honda, Service Adviser
Rolf Honda
2010.01 - 2011.11
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Car Sales
Gearld Slaven
2008.01 - 2010.01
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car models and discussing finance options.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
Education
High School Diploma -
Young Technology High School
Young12.1998
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Business Development
- Leadership Development
- Continuous Improvements
Accomplishments
- Supervised team of 26 staff members.
- JLR Professional level manager training.
Timeline
Service Manager
Westpoint Autos
2024.02 - 2024.06
Service Manager
South Brisbane JLR
2023.03 - 2024.02
Senior Service Advisor
Motorline BMW
2022.09 - 2023.03
Senior Service Advisor
Penske Truck Leasing
2022.02 - 2022.09
Service Advisor
Keema Cars
2021.10 - 2022.01
Service Advisor
Brisbane City JLR Service
2017.01 - 2021.09
New Car Sales Consultant
Oldmac Mazda
2015.01 - 2017.01
Service Advisor
South City Mazda
2010.12 - 2015.01
Rolfe Honda, Service Adviser
Rolf Honda
2010.01 - 2011.11
Car Sales
Gearld Slaven
2008.01 - 2010.01
High School Diploma -
Young Technology High School
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