Jason Bush
Slacks Creek
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Service Manager
Westpoint Autos
02.2024 - 06.2024
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Hired, trained and supervised team of service staff members to meet business goals.
- Defined clear targets and objectives and communicated to other team members.
Service Manager
South Brisbane JLR
03.2023 - 02.2024
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Service Advisor
Motorline BMW
09.2022 - 03.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Senior Service Advisor
Penske Truck Leasing
02.2022 - 09.2022
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
Service Advisor
Keema Cars
10.2021 - 01.2022
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items and trash from customer areas.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Coordinated between billing department and customers to resolve problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Service Advisor
Brisbane City JLR Service
01.2017 - 09.2021
- Liaise with customers when work is being done.
- Answered customer questions about services and explained charges that were involved.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Determined proper course of action for claims processing.
- Answered customer telephone calls promptly and in appropriate manner.
- Created and maintained detailed database to develop promotional sales.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Educated customers about brand to incite excitement about company's mission and values.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated between billing department and customers to resolve problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
New Car Sales Consultant
Oldmac Mazda
01.2015 - 01.2017
- Prepared purchased vehicles and completed final delivery checks.
- Build customer Data Base.
- Completed registration paperwork and sales documentation.
- Responded to customer enquiries via telephone and email.
- Negotiated vehicle prices and secure financing for customers.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Met customers on lot and in showroom to discuss available vehicles and options.
Service Advisor
South City Mazda
12.2010 - 01.2015
- Answered customer questions about services and explained the charges that were involved.
- Escalated incidents to the next level to remain compliant with the company's standards and procedures.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Removed safety hazards, soiled items and trash from customer areas.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Determined customer needs by asking relevant questions and listening actively to responses.
Rolfe Honda, Service Adviser
Rolf Honda
01.2010 - 11.2011
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Car Sales
Gearld Slaven
01.2008 - 01.2010
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car models and discussing finance options.
- Responded to customer enquiries via telephone and email.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
Education
High School Diploma -
Young Technology High School
Young12.1998
Skills
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Business Development
- Leadership Development
- Continuous Improvements
Accomplishments
- Supervised team of 26 staff members.
- JLR Professional level manager training.
Timeline
Service Manager
Westpoint Autos
02.2024 - 06.2024
Service Manager
South Brisbane JLR
03.2023 - 02.2024
Senior Service Advisor
Motorline BMW
09.2022 - 03.2023
Senior Service Advisor
Penske Truck Leasing
02.2022 - 09.2022
Service Advisor
Keema Cars
10.2021 - 01.2022
Service Advisor
Brisbane City JLR Service
01.2017 - 09.2021
New Car Sales Consultant
Oldmac Mazda
01.2015 - 01.2017
Service Advisor
South City Mazda
12.2010 - 01.2015
Rolfe Honda, Service Adviser
Rolf Honda
01.2010 - 11.2011
Car Sales
Gearld Slaven
01.2008 - 01.2010
High School Diploma -
Young Technology High School
Similar Profiles
Khalid ManjraKhalid Manjra
Group Financial Controller at Westpoint Autos Qld Pty LtdGroup Financial Controller at Westpoint Autos Qld Pty Ltd
Kyle ClarkKyle Clark
Vehicle Buyer/Valuer at Westpoint AutosVehicle Buyer/Valuer at Westpoint Autos
Hayley ELderHayley ELder
Apprentice Automotive Mechanic at Westpoint AutosApprentice Automotive Mechanic at Westpoint Autos