Jason Craig Kerr
Ringwood,VIC
Summary
Dynamic professional with a strong work ethic and a proven track record of success since 1994, demonstrating exceptional leadership and interpersonal skills across diverse business environments. Extensive experience in managing production schedules, training staff, and overseeing daily operations in both small businesses and large factory settings. Strong communication abilities are complemented by a commitment to continuous learning and professional growth, ensuring effective execution of responsibilities. A dedicated family man and passionate supporter of Richmond, with interests in fishing, woodworking, music, and cooking, balancing personal fulfillment with a steadfast dedication to work-life harmony.
Overview
31
31
years of professional experience
Work History
Service Supervisor
Camfil Australia
Keysborough, Victoria
10.2006 - 11.2025
- Supervised daily operations, ensuring adherence to service standards and protocols.
- Mentored team members, fostering professional development and enhancing service delivery skills.
- Implemented process improvements that increased operational efficiency and customer satisfaction.
- Coordinated scheduling and resource allocation to optimize workflow and reduce downtime.
- Resolved customer complaints promptly, maintaining positive relationships and service loyalty.
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
- Monitored team's performance and gave feedback when necessary.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Developed positive rapport with vendors or suppliers, negotiating advantageous deals that benefited both parties in the long run.
- Collaborated with cross-functional teams to develop and implement strategies for continuous service improvement.
- Responded to customer requests for products, services, and company information.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Supervisor in Woodwork Department/Assembler
SCS INDUSTRIES
09.2003 - 06.2006
- Day to day running of the department, ordering, scheduling of production, controlling of staff & interaction with supervisors of other departments to insure production targets are met.
- Managed scheduling to ensure optimal resource allocation across departments.
- Fostered a collaborative work environment that improved team communication and morale.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Inspected finished products for quality assurance and adherence to specifications.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies.
Co-Owner
BOTANY HOME & GARDEN MAINTENANCE
10.2001 - 07.2003
- All aspects of running business from administration to mowing lawns and general gardening.
Sales rep/installer
EUROAIR
07.1999 - 10.2001
- Customer service, sales/marketing, invoicing and installing range hoods and ventilation systems
General Hand
METAL COAT INDUSTRIES
10.1998 - 04.1999
- Preparing metal parts for painting and powder coating, applying base coat paint
Co/Owner
HOWARD ROOFING
04.1996 - 10.1998
- Day to day running of business and all roof works
Apprentice roof tiler
DIXON ROOF REPAIRS
08.1994 - 04.1996
- Learning of all aspects roofing trade, completion of trade school requirements and customer service
Education
Carpentry and joinery pre apprenticeship course
Outer Eastern College of Tafe
Croydon-Victoria01.1993
Completion of Year 11
Heathmont Secondary College
Heathmont-Victoria01.1992
Skills
- Jason has gained numerous skills in using all kinds of power and hand tools as well as some larger machines such as panel saws Jason also has some spray painting skills and has strong people management skills
- Jason’s attributes include the ability to learn quickly, ability to stay calm in pressure situations, a logical/structured approach to resolving problems, is able to think outside the square when required and is creative in adapting to change
- Team mentoring
- Process improvement
- Resource allocation
- Customer relationship management
- Conflict resolution
- Operational supervision
- Appointment scheduling
- Service protocol adherence
- Cross-functional collaboration
- Workflow optimization
- Customer service excellence
- Staff coordination
- Problem resolution techniques
- Efficiency enhancement
- Complaint handling
- Strategic planning
- Task delegation
- Sales support
- Policy enforcement
- Service delivery
- Outstanding prioritization skills
- Supervisory role experience
- Employee engagement
- Excellent personal service experience
- Scheduling expertise
- Multitasking and organization
- Critical thinking
- Coordination
- Active listening
- Warehousing functions
- Recordkeeping strengths
- Strong teamwork
- Customer service
- Problem-solving
- Time management
- Empathy and patience
- Team collaboration
- Creative problem solving
- Decision-making
- Relationship building
- Problem resolution
- Computer proficiency
- Task prioritization
Timeline
Service Supervisor
Camfil Australia
10.2006 - 11.2025
Supervisor in Woodwork Department/Assembler
SCS INDUSTRIES
09.2003 - 06.2006
Co-Owner
BOTANY HOME & GARDEN MAINTENANCE
10.2001 - 07.2003
Sales rep/installer
EUROAIR
07.1999 - 10.2001
General Hand
METAL COAT INDUSTRIES
10.1998 - 04.1999
Co/Owner
HOWARD ROOFING
04.1996 - 10.1998
Apprentice roof tiler
DIXON ROOF REPAIRS
08.1994 - 04.1996
Completion of Year 11
Heathmont Secondary College
Carpentry and joinery pre apprenticeship course
Outer Eastern College of Tafe
Work Experience (Part of school curriculum)
- McEWANS KNOX CITY Duties: Customer Service
- AUSTRALIAN BIRD COMPANY Duties: General care of birds, preparation of cages for exporting of birds and cleaning duties
- ENFIELD PINE Duties: General cabinet making duties, use of associated hand and power tools