Summary
Overview
Work History
Education
Skills
Timeline
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Jason Cunial

Canberra

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported groups.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Salesperson

JB Hi-Fi
03.2024 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Salesperson

Akikambara
03.2023 - 03.2024
  • Expanded knowledge base of products by learning how to play, recommend and sell new TCGs (Trading card games)
  • Took orders/pre-orders for upcoming items whilst working with suppliers
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Recorded accurate and efficient records in customer database.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

APS2 Service Desk Agent

Department Of Employment And Workplace Relations
02.2022 - 03.2023
  • Learned and adapted quickly to new technology and software applications.
  • Paid attention to detail while completing assignments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed and maintained courteous and effective working relationships.
  • Wide Knowledge of The Service Now platform
  • Resolved problems, improved operations and provided exceptional service.

Salesperson

Seears Workware
02.2020 - 07.2021
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted with full outfitting and embroidery for corporate events.

Barista

Bennys' Burgers
11.2019 - 01.2020
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Attended many tastings to help choose the correct product for the clientele.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Constantly expanded personal knowledge of coffee styles and varieties.

Head Barista

Brew And Brew
10.2018 - 08.2019
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Processed over 1100 cups of coffee during the work day with minimal mistakes.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Barista

Orange Bean Cafe
12.2017 - 09.2018
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.

Head Barista/Manager

Kettle And Grain
02.2016 - 11.2017
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Organised local talent to play inside the store, making sure their needs were met during the performances.
  • Upsold specialty items with beverages, increasing store sales.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.

Education

Bachelor of Arts - Contemporary Performance

AIM (The Australian Institute of Music)
Melbourne, VIC

High School Diploma - undefined

Young High School
Young, NSW
12.2014

Skills

  • Service desk team management
  • Service tickets at an efficient rate
  • Customer service
  • Report building
  • Customer relationship building
  • Agent support for client follow up on tickets
  • New agent training through one on one sessions
  • Fast and on feet thinking
  • Prioritisation of tasks
  • Active listening
  • Product description
  • Complaint handling

Timeline

Salesperson

JB Hi-Fi
03.2024 - Current

Salesperson

Akikambara
03.2023 - 03.2024

APS2 Service Desk Agent

Department Of Employment And Workplace Relations
02.2022 - 03.2023

Salesperson

Seears Workware
02.2020 - 07.2021

Barista

Bennys' Burgers
11.2019 - 01.2020

Head Barista

Brew And Brew
10.2018 - 08.2019

Barista

Orange Bean Cafe
12.2017 - 09.2018

Head Barista/Manager

Kettle And Grain
02.2016 - 11.2017

High School Diploma - undefined

Young High School

Bachelor of Arts - Contemporary Performance

AIM (The Australian Institute of Music)

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Jason Cunial