Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jason Delaney

Sunbury,VIC

Summary

Dynamic operations leader with a proven track record at La Trobe University, enhancing team productivity and customer satisfaction through effective communication and strategic planning. Skilled in project management and relationship building, I excel in problem-solving and staff supervision, driving successful outcomes and fostering collaboration across all levels of the organization.

Overview

12
12
years of professional experience

Work History

Senior Coordinator, Operations

La Trobe University
07.2019 - Current
  • Built strong relationships with stakeholders through effective communication, leading to increased trust and collaboration.
  • Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
  • Collaborated closely with executive leadership to develop strategic plans that aligned with the organization''s goals and objectives.
  • oversee minor and major repairs/extensions
  • organise and oversee maintenance schedules
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Head Plumber

Arden Building Group
03.2013 - 06.2019
  • Established a solid reputation as a trusted lead plumber in the community through consistent delivery of top-notch services.
  • Expanded business offerings into commercial plumbing services, diversifying revenue streams and clientele base.
  • Conducted thorough inspections of plumbing systems, identifying potential issues before they became costly problems.
  • Collaborated with general contractors to ensure seamless integration of plumbing systems in new construction projects.
  • Maintained a safe working environment by strictly adhering to safety protocols and regulations.
  • Upheld company''s high standards of professionalism through courteous interactions with clients, contractors, and vendors.
  • Optimized workflow for project completion by effectively delegating tasks to team members.
  • Ensured compliance with local building codes through diligent adherence to industry standards and best practices in every project undertaken.
  • Increased client retention through exceptional communication skills and timely resolution of concerns.
  • Responded promptly to emergency service calls, mitigating damages caused by burst pipes or other critical issues.
  • Mentored junior plumbers, sharing valuable knowledge and techniques to enhance their professional development.
  • Enhanced customer satisfaction by efficiently diagnosing and repairing complex plumbing issues.
  • Implemented preventive maintenance programs for clients, prolonging the lifespan of their plumbing systems.

Education

Trade - Plumbing Apprenticeship

Nmit
Heidelberg, VIC
12-2004

No Degree -

Macleod Secondary College
Heidelberg, VIC
12-2000

Skills

  • Meeting facilitation
  • Project assistance
  • Discretion and confidentiality
  • Staff supervision
  • Decision-making
  • Project management
  • Customer service
  • Operations management
  • Relationship building
  • Project coordination
  • Schedule management
  • Problem-solving
  • Time management
  • Clear communication
  • Attention to detail
  • Adaptability and flexibility

Interests

  • Gardening
  • Outdoor Recreation
  • I participate in a variety of outdoor recreational activities
  • I like working with my hands and fixing things
  • Animal Care

Timeline

Senior Coordinator, Operations

La Trobe University
07.2019 - Current

Head Plumber

Arden Building Group
03.2013 - 06.2019

Trade - Plumbing Apprenticeship

Nmit

No Degree -

Macleod Secondary College

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Jason Delaney