Results-driven Store Manager with expertise in visual merchandising, inventory management, and customer relationship management. Proven ability to lead teams, enhance store performance, and resolve customer issues effectively.
Overview
2026
2026
years of professional experience
5
5
Certifications
Work History
Store Manager
Builders discount warehouse
slacks creek, QLD
03.2014 - 11.2025
Managed daily store operations to ensure smooth workflow and customer satisfaction.
Trained and mentored staff on product knowledge and customer service techniques.
Enforced company policies and procedures to maintain a safe shopping environment.
Implemented visual merchandising strategies to enhance product presentation and accessibility.
Recruited, trained and supervised new employees.
Created weekly work schedules for store personnel.
Resolved customer complaints in a timely manner.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Prepared staff work schedules and assigned team members to specific duties.
Store Manager
Tile Wizards
Summer Park, QLD
12.2012 - 03.2014
Managed daily store operations to ensure smooth workflow and customer satisfaction.
Trained and mentored staff on product knowledge and customer service techniques.
Oversaw inventory management to maintain optimal stock levels and reduce shrinkage.
Implemented visual merchandising strategies to enhance product presentation and accessibility.
Coordinated team schedules to ensure adequate staffing during peak hours and events.
Ensured compliance with safety regulations and company policies.
Established customer service standards and monitored staff compliance.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Store Manager
Top Tiles
Underwood, Rocklea, QLD
05.2006 - 10.2012
Managed daily store operations to ensure smooth workflow and customer satisfaction.
Trained and mentored staff on product knowledge and customer service techniques.
Implemented visual merchandising strategies to enhance product presentation and accessibility.
Enforced company policies and procedures to maintain a safe shopping environment.
Recruited, trained and supervised new employees.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Chef/Duty Manager Supervisor
Richlands Tavern
Richlands, QLD
1998 - 2006
Maintained cleanliness and organization of kitchen equipment and workspace.
Coordinated special events and catered functions with customized menus.
Planned menus, ordered supplies and managed kitchen staff.
Supervised daily shift operations and ensured employee productivity.
Provided guidance and support to the team members during peak periods.
Ensured compliance with local laws related to health codes, safety standards.
Monitored employee attendance, addressing any punctuality or absenteeism issues.