Summary
Overview
Work History
Education
Skills
Timeline
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Jason Doran

Ferntree Gully,Victoria

Summary

Hardworking and passionate with strong organizational skills eager to learn and help customers / team members achieve their goals. Ready to take on more responsibility, motivate others and be a people leader.

Overview

4
4
years of professional experience

Work History

Customer Relationship Officer

Bendigo Bank
05.2021 - Current
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Increased customer loyalty through the development of personalized relationships with clients.
  • Built long-term, loyal customer relations by providing exceptional customer service.
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Community Engagement

Customer Service Officer

Bendigo Bank
02.2020 - 05.2021
  • Cash Handling
  • Account Opening
  • Mailbox Management
  • Inbound calls - taking care of customer queries
  • Community Engagement

Education

No Degree - Bachelor of Commerce

Deakin University
Burwood

Year 12 Certificate -

St Josephs College
Ferntree Gully
12.2013

Skills

  • Customer Relations
  • Patience and Resilience
  • Account Management
  • Problem Resolution
  • Product Knowledge
  • Risk Management
  • Cash Management

Timeline

Customer Relationship Officer

Bendigo Bank
05.2021 - Current

Customer Service Officer

Bendigo Bank
02.2020 - 05.2021

No Degree - Bachelor of Commerce

Deakin University

Year 12 Certificate -

St Josephs College

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Jason Doran