Jason Dsouza
Leopold,VIC
Summary
I've recently Graduated high school and am seeking further extension in developing my professionals skills and Expertise. I bring Extensive experience working with customers being a Reliable Shift Supervisor with 3+ years in retail industry.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Hosking Group
02.2023 - 03.2024
- Used customer service skills and analytical skills to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Team Member
Hosking Group
01.2021 - 03.2024
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisting managers in achieving store KPI's
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer
Education
High School Diploma -
St Josephs Geelong
Newtown, VIC10.2023
No Degree - Retail Certificate 2
Vic Group Training Co.
Ocean Grove, VIC08.2022
Skills
- Business process re-engineering
- Business Development
- Customer Service
- Production cycling
- Employee Training
- leadership
- Inventory Management
- Problem-Solving
- Schedule development
- Sales expertise
- Decision-Making
Hobbies
i enjoy playing tennis and basketball on my days off as well as camping and trekking as i love the outdoors and keeping active
Timeline
Shift Supervisor
Hosking Group
02.2023 - 03.2024
Team Member
Hosking Group
01.2021 - 03.2024
High School Diploma -
St Josephs Geelong
No Degree - Retail Certificate 2
Vic Group Training Co.
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