Jason Dsouza

• Performing basic food preparation, operating kitchen equipment, and maintaining cleanliness.
• Assembling menu items according to recipes and standards.
• Greeting guests and taking orders ensuring good customer service.

As a Shift Supervisor at KFC, my primary responsibility was to oversee daily operations during assigned shifts, ensuring a smooth workflow and high service standards.

Key duties included:

• managing team performance, delegating tasks, and addressing customer complaints, refunds, and inquiries effectively.
• Supporting senior managers in achieving key performance indicators (KPIs), including customer satisfaction, labor efficiency, and inventory control.
• Training new staff on job responsibilities, safety procedures, company policies, and workplace culture to ensure consistent service quality.
• Performing end-of-day cash handling, including cash counts and banking, as well as conducting regular inventory checks.

• Trained new team members in company policies and procedures.
• Greeted customers and answered questions regarding products and promotions.
• Assisted customers with product inquiries, orders, returns and other service requests.