Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jason Flowers

Southbank,Vic

Summary

Accomplished Bar Supervisor with a proven track record at Crown Melbourne, enhancing customer satisfaction and streamlining operations. Expert in inventory control and staff management, I excel in fostering team leadership and ensuring responsible alcohol service. My approach has significantly contributed to repeat business and maintaining high service standards.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Bar Supervisor

Crown Melbourne
04.2014 - 06.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out high volume cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards and training.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with our VIP clients through attentive listening skills, contributing to repeat business.
  • Managed bar inventory, restocked supplies and placed orders. Weekly Stock counts and EOM Stock takes
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Staff rostering
  • In house Staff training = Service, Policy Procedures, cocktail training and Bar etiquette
  • Working close/communicating with Security
  • Maintaining OHS and Internal polices records with OHS board.





Bar Attendant

Peacock Hotel
06.2011 - 04.2014
  • Managed cash register transactions accurately, ensuring proper handling of payments and tips.
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Checked ID cards and verified bar guests were of legal age.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.

Assistant Bar Manager

Grafton Hotel
01.2008 - 01.2011
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
  • Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
  • Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.

Education

No Degree -

Forrestfield Senior High School
Forrestfield, WA

Skills

  • Upselling strategies
  • Staff Management
  • Employee Development
  • Team direction
  • Staff Scheduling
  • Inventory control
  • Team Leadership
  • Staff Training
  • Health and safety
  • Training and mentoring
  • Responsible Alcohol Service

Certification

  • Current VIC RSA
  • Certificate 4 Front line Management
  • Current VIC RSG

Timeline

Bar Supervisor

Crown Melbourne
04.2014 - 06.2024

Bar Attendant

Peacock Hotel
06.2011 - 04.2014

Assistant Bar Manager

Grafton Hotel
01.2008 - 01.2011

No Degree -

Forrestfield Senior High School

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