Jason Friend
Craigie,WA
Summary
Dynamic flooring installer with extensive experience at Top Notch Polishing, excelling in project coordination and customer relationship management. Proven ability to enhance efficiency and deliver high-quality results through effective problem-solving and meticulous attention to detail. Skilled in laminate installation and committed to maintaining a safe and organized work environment.
Overview
4
4
years of post-secondary education
25
25
years of professional experience
Work History
Flooring Installer
Self employed
Craigie, WA
07.2021 - Current
- Installed a variety of flooring materials in residential and commercial spaces.
- Installed carpet, tile, laminate, and hardwood flooring in residential and commercial settings.
- Removed old flooring and prepared surfaces for new installations.
- Removed old flooring materials such as carpets or tiles.
- Prepared surfaces for installation by cleaning and leveling them.
- Ensured precise measurements for accurate material cutting and fitting.
- Measured and cut flooring materials to fit the dimensions of each room.
- Applied adhesives to subfloors prior to laying down new flooring material.
- Ensured proper alignment of boards during the installation process.
- Formed smooth flooring foundations by installing plywood or Masonite over support structures.
- Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
- Maintained a clean and organized workspace throughout projects.
- Sorted and arranged supplies for efficient access during projects into appropriate containers prior to beginning projects.
- Assisted in loading and unloading trucks with supplies needed for job sites.
- Evaluated work areas before planning the flooring layout for different projects.
- Reviewed blueprints and drawings to determine the layout of floor planks or tiles accurately.
- Communicated effectively with clients regarding progress updates and potential issues.
- Collaborated with clients to select flooring options that matched their aesthetic preferences and functional needs.
- Provided guidance to clients on flooring maintenance and care methods.
- Resolved installation issues swiftly to maintain project timelines and enhance client satisfaction.
- Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
- Inspected rooms for obstacles, ensuring a smooth installation process and minimizing potential delays.
- Performed minor repairs to existing floors before the installation process began.
- Checked finished installations for accuracy and quality assurance purposes.
- Resolved customer complaints related to flooring installations promptly.
- Sorted and arranged supplies for efficient access during projects. into appropriate containers prior to beginning projects.
- Maintained an inventory list of items used on job sites to provide reordering details.
- Prioritized tasks for each job after reading project blueprints and documents.
- Applied waterproofing compounds and filled cracks with materials such as plaster, putty or grouting.
- Maintained an inventory list of items used on job sites to provide reordering details.
- Prioritized tasks for each job after reading project blueprints and documents.
Carpentry & Maintenance
Perth Carpentry Maintenance
Malaga, WA
07.2018 - 06.2021
- Developed functional solutions to problems, resulting in cost savings.
- Collaborated with diverse coworkers to accomplish goals and resolve product and service issues.
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team outcomes.
- Identified the needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Received recognition from management for outstanding performance in customer service. for providing exceptional customer service.
Proprietor
Top Notch Polishing
Wangara, WA
03.2012 - 07.2016
- Built company from scratch by establishing plans, sourcing funding, and hiring team members.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Coordinated scheduling for multiple projects and client appointments effectively.
- Fostered strong relationships with clients to enhance customer satisfaction and retention.
- Provided exceptional customer service by responding promptly to inquiries and complaints.
- Implemented quality control measures to maintain high service standards.
- Developed training programs for new staff on polishing techniques and safety practices.
- Recruited qualified personnel through job postings, interviews, background checks.
- Advised staff on policies and procedures related to customer service standard.
- Streamlined operational processes to increase efficiency and reduce costs.
- Implemented cost-saving measures throughout the organization in order to reduce overhead expenses.
- Set pricing structures according to market analytics and emerging trends.
- Conducted performance reviews with employees in order to identify areas of improvement and recognize outstanding achievements.
- Oversee inventory management, ensuring adequate supplies for polishing projects.
- Evaluated vendor performance to ensure quality materials for polishing services.
- Established and maintained the number of lucrative partnerships with vendors and suppliers, enabling optimal product pricing.
- Negotiated contracts and agreements to secure advantageous terms.
- Highly recommended by every sales rep and existing customers for specialty finishes repairs and restorations
French polisher
Silince poliishers
Wangara, WA
04.2010 - 03.2012
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Restored and repaired various antique cars and boats to preserve their historical value.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
French polisher/Automotive Spray Painter
Dianella french polishing
Malaga, WA
01.2004 - 04.2010
- Applied primer and paint using spray guns for consistent finishes.
- Mixed paints and coatings to match specified color requirements.
- Prepared surfaces for painting by sanding and cleaning thoroughly.
- Ordered materials and estimated quantities based on project requirements.
- Conducted quality control inspections on finished jobs to ensure standards.
- Executed intricate antique restoration tasks to preserve historical integrity.
- Applied specialist finishes such as 2, 3, and 4 stage pearls and airbrushed stenciling.
- Adjusted speed and pressure settings according to type of material being polished.
- Inspected completed work for defects and ensured quality standards were met.
- Inspected finished products for quality and consistency before delivery.
- Maintained tools and equipment to ensure optimal performance and safety.
- Ensured that all equipment is properly maintained and serviced regularly.
- Applied specialist finishes including 2, 3, and 4 stage pearls, and performed airbrushing stenciling techniques.
- Completed work ahead of schedule while maintaining high quality.
- Matched colors for all materials including stains, paint, and primer.
- Kept work area organized, clean, and compliant with safety standards.
- Completed assigned work ahead of schedule consistently and with excellent quality scores.
- color matching all used material stains, paint and primer
French polisher/Cabinet Maker Apprentice
Riverzone
Wangara, Wa
09.2001 - 12.2004
- Start to finish furniture making
- Solid jarrah and Mairi furniture construction
- Applied spray finishing techniques to all produced furniture items.
- Prepared and dressed recycled timber for use in furniture production.
- Matched colors and stained timber to enhance the aesthetics of furniture.
- Cleaned, sanded and prepared surfaces for finishing operations.
- Completed assigned work ahead of schedule consistently and with excellent quality scores.
- Followed blueprints or drawings when fabricating parts from raw materials.
Education
Certificate 4 - French Polishing & All Aspects of Spray Painting
Swan Tafe
Balga, WA 07.2001 - 06.2005
Belridge SHS
Beldon, WASkills
- Flooring installation
- Surface preparation
- Material cutting
- Adhesive application
- Waterproofing techniques
- Waterproofing
- Flooring repair
- Laminate installation
- Vinyl plank installation
- Vinyl flooring mastery
- Carpet installation
- Concrete epoxy coating
- Subfloor leveling
- Existing floor removal
- Moisture testing
- Quality assurance
- Project estimation techniques
- Project coordination
- Cost efficiency strategies
- Work order interpretation
- Customer relationship management
- Inventory management
- Safety protocol adherence
- Safe workplace procedures
- Attentive to detail
- Proper tool usage
- Custom inlay designs
- Deadline management
- Problem solving
- Effective communication
- Time management
- Organizational skills
- Multitasking
- Dependable and responsible
- Calm under pressure
- Analytical thinking
- Decision-making
- Team management
- Training & Development
- Recordkeeping
- Confident and positive attitude
- Excellent work ethic
- Maintenance & repair
- Analytical thinking
- Decision-making
- Team management
Timeline
Flooring Installer
Self employed
07.2021 - Current
Carpentry & Maintenance
Perth Carpentry Maintenance
07.2018 - 06.2021
Proprietor
Top Notch Polishing
03.2012 - 07.2016
French polisher
Silince poliishers
04.2010 - 03.2012
French polisher/Automotive Spray Painter
Dianella french polishing
01.2004 - 04.2010
French polisher/Cabinet Maker Apprentice
Riverzone
09.2001 - 12.2004
Certificate 4 - French Polishing & All Aspects of Spray Painting
Swan Tafe
07.2001 - 06.2005
Belridge SHS