Jason Hall
Davistown
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Retail Store Associate
Clark Rubber
10.2024 - Current
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped maintain effective communication between team members and store management, promoting a cohesive work environment.
- Increased sales by providing exceptional customer service and product knowledge.
- Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
- Contributed to efficient inventory management by participating in routine stock counts and reporting discrepancies promptly.
- Received recognition for excellent customer service skills, contributing to a positive reputation for the store.
- Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
- Assisted customers with their purchases, resulting in a positive shopping experience and repeat business.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Analyzed customer feedback and identified areas for improvement.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained tidy and organized store to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Store Assistant
John R Turks
05.2020 - 10.2024
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Greeted customers entering store and offered assistance with requirements.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Tools Sales Specialist
Sydney Tools
01.2018 - 06.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
Trade sales and Services
Eagles Plumbing
01.2016 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Office Service Consultant
Fuji Xerox
01.2014 - 01.2016
- Global services division, RMS Transport NSW Printer servicing and upkeep.
- Organize and manage onsite service teams (Docucare) for key sites. TNSW SWIT Hunter Curtain UNI etc.
Technical Support Manager
Switch Master
01.2012 - 01.2014
- Manage a team of 30 call center agents
- All customer orders and stock orders, staff allocation, financial subsidy agreements and contract.
- OEM agreements. Environment and heritage meeting and function. Sustainability with product development and research…
- Ongoing team training for newly developed products and initiatives.
Trade and Retail Sales
Reece Plumbing
01.2005 - 01.2009
- Orders, store stock control, deliveries, showroom consultant. Open and close, Daily banking.
- Security checks if alarm went off. Store upkeep.
Laboratory Technician
Albany International
01.2003 - 01.2005
- Return fabric analysis, air permeability, viscosity, tensile strength, water testing and purification, water distilling, chemical handling, Micro textile analysis and testing.
Education
HSC -
01.2002
Warehouse Management & Distribution Cert III - undefined
01.2006
Paper Making Engineering - undefined
Monash University
01.2005
Laboratory skills Cert III - undefined
01.2004
Skills
- Excellent written and verbal communication skills acquired via study and customer service work
- High level computer skills
- 20 years of experience in customer service both face-to-face and phone based
- Laboratory and sales experience
- Work well in a team or solo
- Can do & make it happen attitude
- Product knowledge expertise
- Store maintenance
- Customer engagement
- Reliability and punctuality
- Stock replenishment
- Promotional strategies
- Sales proficiency
- Professional appearance
- Loss prevention awareness
- Merchandise display
- Point of sale systems
- Product display
- Customer service
- Organization
- POS system operation
- Team collaboration
- Inventory control
- Upselling and cross selling
- Product support
- Shipment processing
- Product merchandising
- Conflict resolution
- Visual merchandising
- Return processing
- Sales target achievement
- Point-of-sale implementation
- Attention to detail
- Reliable and responsible
- Honest and dependable
- Engaging with diverse customers
- Team cooperation
- Product knowledge
- Exceeding customer expectations
Timeline
Retail Store Associate
Clark Rubber
10.2024 - Current
Store Assistant
John R Turks
05.2020 - 10.2024
Tools Sales Specialist
Sydney Tools
01.2018 - 06.2019
Trade sales and Services
Eagles Plumbing
01.2016 - 01.2018
Office Service Consultant
Fuji Xerox
01.2014 - 01.2016
Technical Support Manager
Switch Master
01.2012 - 01.2014
Trade and Retail Sales
Reece Plumbing
01.2005 - 01.2009
Laboratory Technician
Albany International
01.2003 - 01.2005
Warehouse Management & Distribution Cert III - undefined
Paper Making Engineering - undefined
Monash University
Laboratory skills Cert III - undefined
HSC -
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