Jason Harris

As a Territory Manager I am responsible for managing site-specific employer relationships across a portfolio of clients, including the maintenance and execution of regular visitation schedule and promote Salary Packaging and Novated Leasing. Also, to ensure positive ongoing client relationships as well as maximum exposure of products and services to employees under management

• Networking and building relationships across an allocated list of salary packaging and novated leasing clients

• Regular engagement with client employees to provide education on products and services via information sessions and one-on-one consultations

• Ensuring friendly, positive and engaging delivery of product education at employee level across portfolio of clients via planned site visitation schedule and other promotion and education opportunities, resulting in excellent customer satisfaction and retention

• Assisting Relationship Executives with implementation of new clients

• Regular travel across metropolitan and regional/remote areas as required to services client relationships

• Preparation, planning and attendance of client site visits, roadshows and expos

The primary purpose of this roll is to identify ways of engaging and educating Smartgroup customers and clients to increase participation within a range of salary packaging benefits and additional employee benefits while at the same time sell Novated leasing products.

Build relationships with key clients to identify quality opportunities to interact with their employees and increase awareness of the available benefits to their staff

Educate customers on the available benefits to them through a variety of channels e.g. webinars, onsite activity, phone appointments, expos

Conduct various marketing initiatives onsite to increase awareness of available benefits

Assist customers in completing their application with high attention to detail

Provide exceptional customer service through continuing to check in with new and existing customers

Work closely with new clients to establish the Smartgroup brands onsite

Work closely with internal stakeholders to identify process improvements for seamless customer journey

In this role I am responsible for delivering a quality customer service experience for the largest 5 star Hotel in Australia, consisting of 658 rooms. This is done through the provision of check-in, check-out, concierge and related services to guests and visitors of Crown Hotels. I have to ensure the smooth operation of the Front Desk and maintain an up-to-date knowledge of all products, facilities and promotional activities. With consistently high occupancy rates, there is always something to keep me motivated in the fast paced and dynamic environment.