JASON JOVANOVSKI
Berkeley,NSW
Summary
Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.
Overview
9
9
years of professional experience
Work History
Department Supervisor
JD Sports
Flagship Store Sydney, NSW
09.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Communicated with managers of other departments to maintain transparency.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed team of 10-15 employees, delegated tasks and held each employee accountable for completing assignments.
Sales Assistant
JD Sports
Wollongong, NSW
06.2023 - 08.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Account Manager
Micromax
Unanderra, NSW
03.2022 - 03.2023
- Developed and maintained accurate customer database using CRM System
- Established and maintained customer relationships
- Account planning (such as worked with customers to forecast to achieve results)
- Consultative selling (such as informing customers of emerging technology for their business)
- Answering queries from customers and staff
- Analysed market trends in the industry
- Assisted in the launch of new products
- Undertook market research as required
- Solution documentation including necessary specs, requirements, drawings and any associated notes and instructions
Used Car Sales Consultant
Illawarra Toyota
Wollongong, NSW
03.2021 - 03.2022
- Sold used car vehicles with rotating monthly inventory of 98 vehicles
- Effectively guided customers through sales process from start to finish
- Followed a specific system and process to ensure that the sales process ran smoothly
- Met monthly sales targets and KPI’s
- Created sales budgets and set price strategies
Crew Member
McDonalds
Warrawong, NSW
12.2014 - 03.2021
- Maintained clean, sanitised and well-organised food preparation zones to promote store efficiency
- Prepped food items for later use to save staff time during busy hours
- Assembled food orders while maintaining appropriate portion control
- Successfully communicated with all team members to navigate job duties and complete tasks
- Ensured shelves were fully stocked and dishes were cleaned and stowed
- Developed customer service skills while dealing with various clientele groups from different demographics
- Strengthened social skills through interactions with both customers and fellow colleagues
- Supported team members during periods of high output and ensured that all KPI’s and customer needs were met.
Education
Diploma - Marketing and Communications
UOW College
Wollongong, NSW2017
HIGH SCHOOL CERTIFICATE - undefined
Illawarra Sports High School
Berkeley, NSW2016
Skills
- Process and Procedure Development
- Growth Planning
- POS Systems Operations
- Stock Management
- Contract Negotiation
- Trend Forecasting
- Customer Service
- Sales Analysis
- Revenue Generation
- Client Relationship Management
- Business Development
- Deal structuring
- Credit application processing
- Lead generation
- Team collaboration
- Time management
- Active listening
Timeline
Department Supervisor
JD Sports
09.2023 - Current
Sales Assistant
JD Sports
06.2023 - 08.2023
Account Manager
Micromax
03.2022 - 03.2023
Used Car Sales Consultant
Illawarra Toyota
03.2021 - 03.2022
Crew Member
McDonalds
12.2014 - 03.2021
Diploma - Marketing and Communications
UOW College
HIGH SCHOOL CERTIFICATE - undefined
Illawarra Sports High School