Summary
Overview
Work History
Education
Skills
Timeline
Generic

JASON JOVANOVSKI

Berkeley,NSW

Summary

Quality-driven Department Supervisor adept at providing excellent customer service and providing employees clear guidelines and responsibilities. Practiced in customer sales, store opening and closing procedures and operational improvements. Strong experience of supervising in a large retail environment.

Overview

9
9
years of professional experience

Work History

Department Supervisor

JD Sports
09.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Communicated with managers of other departments to maintain transparency.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of 10-15 employees, delegated tasks and held each employee accountable for completing assignments.

Sales Assistant

JD Sports
06.2023 - 08.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.

Account Manager

Micromax
03.2022 - 03.2023
  • Developed and maintained accurate customer database using CRM System
  • Established and maintained customer relationships
  • Account planning (such as worked with customers to forecast to achieve results)
  • Consultative selling (such as informing customers of emerging technology for their business)
  • Answering queries from customers and staff
  • Analysed market trends in the industry
  • Assisted in the launch of new products
  • Undertook market research as required
  • Solution documentation including necessary specs, requirements, drawings and any associated notes and instructions

Used Car Sales Consultant

Illawarra Toyota
03.2021 - 03.2022
  • Sold used car vehicles with rotating monthly inventory of 98 vehicles
  • Effectively guided customers through sales process from start to finish
  • Followed a specific system and process to ensure that the sales process ran smoothly
  • Met monthly sales targets and KPI’s
  • Created sales budgets and set price strategies

Crew Member

McDonalds
12.2014 - 03.2021
  • Maintained clean, sanitised and well-organised food preparation zones to promote store efficiency
  • Prepped food items for later use to save staff time during busy hours
  • Assembled food orders while maintaining appropriate portion control
  • Successfully communicated with all team members to navigate job duties and complete tasks
  • Ensured shelves were fully stocked and dishes were cleaned and stowed
  • Developed customer service skills while dealing with various clientele groups from different demographics
  • Strengthened social skills through interactions with both customers and fellow colleagues
  • Supported team members during periods of high output and ensured that all KPI’s and customer needs were met.

Education

Diploma - Marketing and Communications

UOW College
Wollongong, NSW
2017

HIGH SCHOOL CERTIFICATE - undefined

Illawarra Sports High School
Berkeley, NSW
2016

Skills

  • Process and Procedure Development
  • Growth Planning
  • POS Systems Operations
  • Stock Management
  • Contract Negotiation
  • Trend Forecasting
  • Customer Service
  • Sales Analysis
  • Revenue Generation
  • Client Relationship Management
  • Business Development
  • Deal structuring
  • Credit application processing
  • Lead generation
  • Team collaboration
  • Time management
  • Active listening

Timeline

Department Supervisor

JD Sports
09.2023 - Current

Sales Assistant

JD Sports
06.2023 - 08.2023

Account Manager

Micromax
03.2022 - 03.2023

Used Car Sales Consultant

Illawarra Toyota
03.2021 - 03.2022

Crew Member

McDonalds
12.2014 - 03.2021

Diploma - Marketing and Communications

UOW College

HIGH SCHOOL CERTIFICATE - undefined

Illawarra Sports High School

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JASON JOVANOVSKI