Jason Ker
Kurunjang,VIC
Summary
Diligent Security professional with 15 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
16
16
years of professional experience
Work History
Concierge Security Officer /Patrol Officer
National Protective Services - Security Services Melbourne
2022.01 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns to ensure the protection of visitors, property, employees and equipment.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors and escorting individuals from the premises.
- Reported suspicious activities and persons to security manager and law enforcement if necessary
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Proactively ensuring the protection of, property, people and assets by creating a safe and comfortable working environment for employees and visitors.
- Covering reception, signing in all visitors, couriers, contractors and in coming goods, verifying visitor passes and x ray of all incoming mail and parcels.
- Monitoring of CCTV and general control room duties including entry and exit access to car park and loading dock, entering information into digital logs.
- Attending, assessing and evaluating alarms, fire exits and doors.
- Detecting suspicious activities, identifying criminal acts and rule infractions.
- Protecting the property from theft, vandalism and accidental damage and calming disturbances.
- Responding to client and facility management phone calls and emails in addition to 2 way radio communication.
Custody Officer - Melbourne Custody Centre
G4S Security
2010.07 - 2021.12
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Responded promptly to emergency situations and provided medical aid.
- Attended to feeding, housing, and physical well-being of inmates.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of [Number] inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Processed visitors and attorneys arriving to see prisoners.
- Processed inmates by taking photos and completing questionnaire with prisoner details to evaluate physical and mental status.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Provided counselling and guidance to inmates to boost wellbeing.
- Provided counselling and guidance to inmates to boost wellbeing.
- Maintained security and welfare of prisoners in the facility, both male and female via CCTV.
- Arrange prisoner family visit bookings on allocated times via phone record information, process visitors on allocated time slot and search all clothing for prisoners, escort prisoners to allocated visit booth then conduct clothing exchange.
Leading Hand
Crown Lift Trucks
2007.08 - 2010.06
- Provided expert customer service and technical support to clients.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained compliance with company safety policies and called violations to attention of management.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Conduct daily running of workshop servicing of forklifts and reach trucks.
- Supply spare parts for external customers, work shop technicians and field service technicians.
- Stock ordering.
- Forklift loading and unloading deliveries.
- Delivering parts to service technicians based at customer sites.
- Conducting yearly stock takes.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Education
No Degree - Customer Service
G4S - In House Course
520 Lonsdale Street Melbourne08.2022
No Degree - Certificate 22 in Security Operations
Kangnan Institute
Broadmeadows, VIC02.2022
No Degree - Do Food Safely - Food Handling Certificate
G4S - In House
520 Lonsdale Street Melbourne05.2020
No Degree - OHS Representatives, Managers And Supervisors
Holmesglen Institute (5 Day Course)
Waverley Campus05.2013
No Degree - Certificate 3 - Corrections
G4S - Port Phillip Prison
451 Dohertys Road Truganina03.2010
Skills
- Safety and Security
- Time Management
- De-Escalation Techniques
- Perimeter Patrol
- Shift Work
- Keen Observer
- Reading Comprehension
- Investigative Skills
- Microsoft Office
- Security Guard License
- Investigate Incidents
- Data Logging
- Conflict De-Escalation
- Critical Thinking
- Intruder Response and Removal
- Interior and Exterior Patrol
- Crisis Management Plans
- Medical Emergency Response
- Active Listening
- Customer Inquiries
- Prevention of Unauthorized Entry
- Speaking
- Security Screening
- Writing
- Superior Customer Service
- Property Patrol
- First Aid and CPR Certified
- Complex Problem-Solving
- Preventing Incidents
- File and Records Management
- Microsoft Outlook
- Security Operations Experience
- Report Writing
- Responding to Emergencies
- CPR Certified
- Control Crowd
- Legible Report Writing
- Judgment and Decision-Making
- Conflict Resolution Techniques
- Code Enforcement
- Surveillance
- Decision Making and Observation
- Premises Patrols
- Microsoft Excel
- Superb Surveillance Skills
- Social Perceptiveness
Motor sport, reading, classic cars, relaxing, collecting model cars, family.
As an ex motor mechanic in the 80s i have always had a passion for cars and motor sport, mainly v8 super cars but also touring cars and rally, monster trucks
Motor sport, reading, classic cars, relaxing, collecting model cars, family, going to car auctions
I was a mechanic during the 1980s so a passion for cars has flowed through my veins as a kid, i have always followed motor sport all aspects, from touring cars in the early days following the likes of Peter Brock and Alan Moffatt, Jim Richards, and in later years becoming v8 super cars and finding new hero's in Mark Skaife, Greg Murphy and Craig Lowndes, to name a few.
I am also a huge fan of rally, touring cars and monster trucks.
I own classic cars so i get pleasure from working and driving them, i just love old school cars, as i frequent car auctions both online and in person i have had the opportunity to purchase our vehicles, two of which have appeared in Australian tv series.
I collect model cars of all scales and brands all makes and models, there is a huge car room in our house full of glass display cabinets, i am still collecting hot wheels and matchbox cars and have all my child hood collection packed away.
Relaxing at home on my days off helps me unwind from life's busy work schedule, i also love to read crime novels as well during my lunch breaks and on the train travelling to and from work.
Timeline
Concierge Security Officer /Patrol Officer
National Protective Services - Security Services Melbourne
2022.01 - Current
Custody Officer - Melbourne Custody Centre
G4S Security
2010.07 - 2021.12
Leading Hand
Crown Lift Trucks
2007.08 - 2010.06
No Degree - Customer Service
G4S - In House Course
No Degree - Certificate 22 in Security Operations
Kangnan Institute
No Degree - Do Food Safely - Food Handling Certificate
G4S - In House
No Degree - OHS Representatives, Managers And Supervisors
Holmesglen Institute (5 Day Course)
No Degree - Certificate 3 - Corrections
G4S - Port Phillip Prison
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