Summary
Overview
Work History
Education
Skills
Languages
Travelexperience
References
Timeline
Generic

Jason Kovatsis

Wandong,VIC

Summary

Experienced professional with a diverse background in customer service, warehouse management, and aviation industry. Over 10 years of experience at Emirates Airlines, in senior roles such as Senior Airport Services Agent, handling special passenger needs, assisting with delays and disruptions, and ensuring smooth operations. Fluent in Macedonian and skilled in maintaining organized and safe work environments.

Overview

24
24
years of professional experience

Work History

Warehouse Supervisor

Imajpak
05.2021 - Current
  • Maintain accurate stock levels, fulfill and dispatch customer orders promptly, ensure a safe and organized workplace, print customer orders as per details on file

Senior Airport Services Agent

Emirates Airlines
09.2011 - 11.2018
  • Assisting and dealing with flight delays, disruptions, and re-booking of passengers, monitored and ensured smooth check-in and boarding processes, liaised with Dubai for flight cancellations and disruptions, monitor baggage arrival times and ensuring passengers are aware of any delay, maintaining accurate pre and post flight data

Team Member – Paint Department

Bunnings Mill Park
06.2007 - 03.2012
  • Assisted with paint mixing and customer requirements, answered queries relating to general painting needs, completed signage throughout the store, replenished stock during night fill duties

Business Services/Special Handling

Emirates Airlines
03.2010 - 09.2011
  • Assisted and processed medical passengers for obtaining clearance to board, issued tickets, reissues, and reassessments, actioning Queues and queries from other Emirates stations

Sales and Service Consultant

Emirates Airlines
04.2008 - 03.2010
  • Assisting with call outs for EK flight disruptions, answering inbound calls from agents and passengers direct, booking of Emirates auxiliary segments such as chauffer drive and stopovers

Table Games Dealer

Crown Casino
08.2002 - 08.2006
  • Dealt Baccarat, American Roulette, and Poker according to government regulations, managed opening and closing of gaming tables, counted large amounts of money, answered customer inquiries and provided 5-star customer service

Site Representative

Contiki Travel Europe
05.2000 - 05.2002
  • Provided customer service and information on local attractions, sold optional extras at each port, maintained accounts and ordered stock, performed bar work and kitchen duties, completed housekeeping duties

Education

High School Diploma -

Epping Secondary College
Epping, VIC
11.1995

Skills

  • Passenger Assistance
  • Check-in procedures
  • Exceptional communication
  • Documentation accuracy
  • Crew Scheduling
  • Flexible Work Schedule

Languages

Macedonian

Travelexperience

08/01/06, 05/01/07, Explored the United States of America and Europe

References

  • Matthew Loughnan, Previous Airport Services Manager – Emirates Airlines Melbourne, 0408 290 977
  • John Ghilardi, Previous Supervisor Airport Services – Emirates Airlines Melbourne, 0417 374 822
  • Audrey Galea, Previous Airport Services Officer – Emirates Airlines Melbourne, 0419 160 465

Timeline

Warehouse Supervisor

Imajpak
05.2021 - Current

Senior Airport Services Agent

Emirates Airlines
09.2011 - 11.2018

Business Services/Special Handling

Emirates Airlines
03.2010 - 09.2011

Sales and Service Consultant

Emirates Airlines
04.2008 - 03.2010

Team Member – Paint Department

Bunnings Mill Park
06.2007 - 03.2012

Table Games Dealer

Crown Casino
08.2002 - 08.2006

Site Representative

Contiki Travel Europe
05.2000 - 05.2002

High School Diploma -

Epping Secondary College

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