Jason Pei-sheng Ku
Willoughby,New South Wales
Summary
Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Participates in proactive team efforts to achieve departmental and company goals. Works to deliver positive customer experiences in clean, well-maintained store. Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs.
Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Team Member
Coles
10.2011 - Current
- Organized and recovered shelves to increased/ decreased count by checking stock level, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Handled customer complaints and issues politely and professionally.
- Prepared materials for following shift.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Walked around facility frequently to check activities.
- Transferred, created and received stock orders to guarantee product stability.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Store Person
Lovely Girl
07.2011 - 05.2013
- Picked stock according to order sheets and prepared for transport.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Restocked shelves and helped customers locate desired items.
- Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
- Updated computer tracking software using scanners and manual entry methods.
- Assisted with hiring, training and mentoring new staff members.
Gardner
Community Conservation Corp Programme
01.2009 - 06.2011
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
Dimond Commercial
Dispatch Storeman/ Machine Operator
03.2007 - 06.2011
- Manage goods deliveries to Auckland city metro
- Support customers and the operation team
- Meeting required daily production targets
- Operating machinery
Education
No Degree - English
Auckland University of Technology
New Zealand2011
Engineering
Manukau Institute of Technology
New Zealand Auckland02.2007
Certificate in Business Computing
Auckland University of Technology
New Zealand Auckland2001
Skills
- Positive Customer Engagement
- Cash Register Operations
- Merchandising and Display
- Issue Refunds
- Security Practices
- Returns and Exchanges
- Building Customer Loyalty
- Proper Storage Procedures
- Adaptable and Flexible
- Safety and Cleanliness Standards
Certification
- Liquor & Gaming NSW- Expiry 20 Jun 2027
- SafeWork Forklift NSW- Expiry 30 Feb 2026
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Timeline
Store Team Member
Coles
10.2011 - Current
Store Person
Lovely Girl
07.2011 - 05.2013
Gardner
Community Conservation Corp Programme
01.2009 - 06.2011
Dimond Commercial
Dispatch Storeman/ Machine Operator
03.2007 - 06.2011
No Degree - English
Auckland University of Technology
Engineering
Manukau Institute of Technology
Certificate in Business Computing
Auckland University of Technology
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