Jason Lacey
Stafford,QLD
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Team player with exceptional listening and critical thinking skills.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
Manager
Gold Coast Mobility
01.2020 - 09.2023
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Utilized company's accounting systems to review reports and prepare assessments.
- Assisted with development and implementation of financial policies and procedures to streamline operations.
- Delivered performance reviews, recommending additional training or advancements.
- Accounts, Stock control and inventory management
- Product Research.
- Attending community forums and meetings as a company representative - Working with NDIS and DVA contracts
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Stock warehouse management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes
Equipment Sales Specialist
Balance Mobility
09.2018 - 01.2020
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and new product research.
- Exceeded sales quotas and increased profitability through effective sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Stock control and inventory management.
- Attending community forums and meetings as a Company representative.
- Worked with the NDIS and DVA contracts.
- Increased sales volume and expanded product lines.
- Stock warehouse management.
- Open and close of business on a daily basis.
Broker
Jade Equipment Finance
05.2015 - 08.2018
- Worked with clients and finance companies to find optimal solutions for financing.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Prepared contracts and related documentation according to strict standards.
- Liaised with customers and funding sources to identify and remove roadblocks to acquire appropriate funding.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Customer Service Representative
Serco-ATO
01.2014 - 05.2015
- Customer service representative for the Australian Taxation Office.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- While working for Serco some of my achievements included completing a Cert III in Customer Contact, Silver Call for Excelling, Team Member of The Month Award and an award for 100% call quality for June to December 2014.
Sales and Marketing Manager
H & L
01.2008 - 01.2013
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Arranged and coordinated sales seminars and information evenings.
- Prepared sales contracts.
- Liaised with Financiers and Accounts to assist clients obtaining finance.
- Negotiated and Closed sales.
- Analyzed sales and marketing data for improved strategies.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Front
Gold Coast Embroidery
01.1996 - 01.2008
- Selling of promotional clothing and merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted with the general running of the business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Used and maintained embroidery machines and IT equipment.
- Liaised with sales reps and suppliers.
- Payroll, Banking and Cash flow.
Education
Gold Coast -
Highly Regarded Private School
Certificate IV in Finance And Mortgage Broking -
Finance Brokers Association of Australia
Cert III in Sales & Marketing -
TAFE
Cert III in Customer Contact -
TAFE
Skills
- Verbal and Written Communication
- Sales and Marketing
- Supplier Relations
- Managing Employee Relations
- Issue and Conflict Resolution
- Negotiation
- Managing Multiple Tasks
- Customer Relationship Management
- Time Management
- Invoice Reconciliation
- Complex Problem-Solving
- Key Performance Indicators (KPI)
- Financial Management
Timeline
Manager
Gold Coast Mobility
01.2020 - 09.2023
Equipment Sales Specialist
Balance Mobility
09.2018 - 01.2020
Broker
Jade Equipment Finance
05.2015 - 08.2018
Customer Service Representative
Serco-ATO
01.2014 - 05.2015
Sales and Marketing Manager
H & L
01.2008 - 01.2013
Front
Gold Coast Embroidery
01.1996 - 01.2008
Gold Coast -
Highly Regarded Private School
Certificate IV in Finance And Mortgage Broking -
Finance Brokers Association of Australia
Cert III in Sales & Marketing -
TAFE
Cert III in Customer Contact -
TAFE
Similar Profiles
Margaret Una ConnollyMargaret Una Connolly
Nurse Unit Manager at Gold Coast Hospital then Gold Coast University HospitalNurse Unit Manager at Gold Coast Hospital then Gold Coast University Hospital
Sharon McVeighSharon McVeigh
Visitor Information Officer at Experience Gold Coast - Destination Gold CoastVisitor Information Officer at Experience Gold Coast - Destination Gold Coast
Louise MonaghanLouise Monaghan
Practice Manager at South Coast Radiology Gold CoastPractice Manager at South Coast Radiology Gold Coast
ANANDU PRASADANANDU PRASAD
Customer Service Representative at BP FuelCustomer Service Representative at BP Fuel
Warwick BorgWarwick Borg
Store Person at Revel Brewing CoStore Person at Revel Brewing Co