JASON LEE KAH JUN
Melbourne,Australia
Summary
Dynamic and results-driven professional with a proven track record at Nobu Melbourne, excelling in customer service excellence and reservation oversight. Adept at enhancing guest experiences through effective communication and dining area management, while resolving disputes swiftly. Passionate about delivering exceptional food service logistics in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Host and FB Attendant
Nobu Melbourne
MELBOURNE, VIC
01.2023 - Current
- Greeted and seated guests promptly upon arrival.
- Managed reservations and coordinated waitlists efficiently.
- Assisted servers by communicating guest needs effectively.
- Delivered exceptional customer service to enhance guest dining experiences.
- Managed table settings and maintained cleanliness to ensure a welcoming environment.
- Collaborated with kitchen staff to coordinate timely food and beverage service.
Floor Manager
Tao Dumplings
South Yarra, Australia
02.2017 - 01.2023
- Managing the day-to-day operations of a restaurant
- Supervised daily operations and workflow for fast-paced dining environment.
- Trained and mentored staff on service standards and menu knowledge.
- Providing excellent food and beverage service while increasing client satisfaction
- Responding to restaurant customer complaints quickly and accurately
Education
LLB Bachelor of Law - Law
Northumbria University
United Kingdom02-2016
Skills
- Customer service excellence
- Reservation oversight
- Dispute resolution
- Dining area management
- Food service logistics
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Malay
Full Professional
Thai
Limited
Korean
Limited
Timeline
Host and FB Attendant
Nobu Melbourne
01.2023 - Current
Floor Manager
Tao Dumplings
02.2017 - 01.2023
LLB Bachelor of Law - Law
Northumbria University