Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Leon

Hurstville,NSW

Summary

I’m a seasoned people leader with over a decade of experience in coaching and team development. My enthusiasm for what I do fuels my motivation to bring out the best in those I lead. As a dedicated and passionate professional I thrive on inspiring and motivating individuals and teams to achieve excellence. Throughout my career, I have consistently surpassed goals and achieved remarkable results, driven by my unwavering commitment to continuous improvement and empowerment. My professional identity is defined by my ability to lead, motivate and foster growth in others.

Overview

15
15
years of professional experience

Work History

Branch Manager

HCF Insurance
10.2023 - Current
  • I was appointed for the Branch manager role to enhance, innovate and lead the team of the Miranda branch to increase sales, which resulted in 2nd place, nationally for FY23 sales increase
  • Led the branch to achieve 3rdplace nationally for member experience in FY23 within the branch network by focusing on driving member satisfaction and delivering exceptional service, resulting in consistently high performance and recognition
  • Conduct regular 1:1 meetings with my team members to provide personalised support and feedback to foster a growth mindset and continuous improvement
  • Selected by the People and Culture team to assist in enhancing the onboarding process for new employees by providing feedback and insights to improve induction training programs, fostering smoother transitions for new hires
  • Nominated to serve as a change champion for the branch network to support the rollout of the new Workday platform by assisting with the platform’s implementation to streamline and improve day-to-day operational procedures

Branch Operations Support Team Leader

HCF Insurance
02.2022 - 10.2023
  • Successfully led a team of retail operations professionals, providing direction, training, and support to ensure efficient and elective operations across the organization
  • Assisted the People and Culture team with employee guidelines, payroll, and recruitment efforts for the branches, contributing to a skilled and engaged workforce
  • Throughout the duration of the pandemic, I led the on-boarding process for new team members across the branch network, provided tailored guidance and support
  • Branch escalations are brought to me to investigate, due to having a higher severity delegation and approvals are actioned within SLA timeframe
  • Collaborating with the Business Analysts to improve and upgrade salesforce CRM/Tableau functionality for end-to-end testing for final sign off before deployment
  • Successfully conducting workshops for the Branch Network/Call Centre on various training tutorials for CRM/Salesforce
  • Collaborated with the Risk Coordinator to build and enhance reporting through Salesforce to ensure that branches are compliant, and risks are minimized, which has resulted in non-breaches across the branch network

Branch Manager CBD (Secondment)

HCF Insurance
02.2020 - 12.2020
  • On-boarding new staff which are currently performing, which have had the support and training of the management team
  • Achieved a high level of customer referrals for the flagship branch by consistently applying a solution-driven management approach. This accomplishment not only boosted customer satisfaction but also played a pivotal role in the branch’s expansion and prosperity
  • As the appointed manager, I orchestrated a highly effective one-on-one coaching sessions characterized by regular check-in, frequent role plays, empathetic guidance, and empowerment. This strategic approach not only reinvigorated team motivation but also empowered team members to thrive and develop professionally
  • Successfully maintained a highly engaged and productive remote team by implementing structured communication strategies, virtual team-building activities and regular check-ins. These initiatives resulted in sustained team morale and outstanding performance during the work-from-home period

Branch Operations Support Officer

HCF Insurance
11.2018 - 01.2022
  • Developed a good rapport with 42 branches across Australia by gaining their trust when providing information in a timely and accurate manner

    Implemented coaching methods, by providing personalized guidance to address individual enquires effectively. This approach resulted in a noteworthy 15% reduction in branch resolution times, elevating overall customer satisfaction

    • Initiated and nurtured robust relationships with the finance team. This collaboration played a pivotal role in optimising my training, which led to an impressive 20% enhancement in cost management and overall operational efficiency

    Successfully authored and implemented comprehensive business process documents for HCF across a variety of domains. This resulted in the efficient training of professionals across 42 Australia-wide branches, substantially reducing management stress and enhancing overall operational effectiveness for the business

    Significantly contributed to the success of a comprehensive branch network audit conducted by Ernst & Young through effective support and meticulous coordination. This collaborative effort ensured full compliance with regulatory standards
  • Streamlined workflows for enhanced efficiency by identifying and implementing process improvements.
  • Coached employees through day-to-day work and complex problems.

Branch Member Consultant

HCF Insurance
03.2018 - 11.2018
  • Implemented targeted marketing campaigns to attract potential new clients in line with organisational objectives
  • Developed strong relationships with members, fostering loyalty and trust
  • Organised special events designed specifically around member interests which resulted in an increase of overall engagement levels among our community
  • Educated members on the benefits of various membership options, driving informed decision making

Area Project Manager

Priceline Pharmacy
04.2009 - 03.2018
  • Implemented risk mitigation strategies to minimise potential delays or complications during project execution
  • Fostered a culture of continuous improvement within the team by encouraging feedback and implementing best practices in project management
  • Ensured customer satisfaction with effective stakeholder management and timely resolution of issues
  • Improved quality control measures by creating standardised processes for regular monitoring and reporting of progress to higher management
  • Developed detailed project plans outlining scope, objectives, milestones, timelines, and budgets to ensure successful outcomes
  • Optimised workflow efficiency by establishing clear roles, responsibilities, and performance metrics for team members

Education

Bachelor of Arts - Psychology

Macquarie University
Sydney, NSW
2027

Coaching Australia -Coaching As A Leadership Style
Sydney NSW

Bachelor of Arts - Business Communications

Curtin University
Online
02.2018

Retail Management - Certificate IV 2012
Sydney NSW

Skills

Coaching & Leadership

Operational Risk Management

Business Operations

Relationship Building

Team performance

Capability Development

Stakeholder Engagement

Project Management

Data Analysis

Workforce Planning

Sales Growth

Interviewing and Hiring

Financial Reporting

Training and Development

Staff recruitment

Verbal/written communication

Strategic Planning

Key Performance Indicators

Timeline

Branch Manager

HCF Insurance
10.2023 - Current

Branch Operations Support Team Leader

HCF Insurance
02.2022 - 10.2023

Branch Manager CBD (Secondment)

HCF Insurance
02.2020 - 12.2020

Branch Operations Support Officer

HCF Insurance
11.2018 - 01.2022

Branch Member Consultant

HCF Insurance
03.2018 - 11.2018

Area Project Manager

Priceline Pharmacy
04.2009 - 03.2018

Bachelor of Arts - Psychology

Macquarie University

Coaching Australia -Coaching As A Leadership Style

Bachelor of Arts - Business Communications

Curtin University

Retail Management - Certificate IV 2012

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