Jason Loadsman
Brisbane,QLD
Summary
A Direct Support Officer employed at ICU, QEII Hospital with a passion and experience of leadership and an extensive background in customer service. Currently has a passion in electrical engineering and is studying an integrated bachelor and masters course.
Overview
4
4
years of professional experience
Work History
Direct Support Officer
Queensland Health
Intensive Care Unit (ICU), QEII Hospital
04.2023 - Current
- The assistant to the director of the ICU and the receptionist of the unit.
- Improved the ways data is stored and measured in the unit
- Recorded and entered data for the benefit of the ICU.
- The secretariat to monthly meetings which included creating the meetings' agendas and minutes.
- Regularly provided customer service to patients and patients' families.
- Completed a course focussing on project management and leadership.
Crew Coach/Crew Member
McDonalds
Calamvale
10.2019 - 04.2023
- Crew coach from September 2021 to the date of separation from the establishment.
- Lead teams of up to 10 people to reach specific key performance indicators.
- Regularly trained staff to ensure competency during my shifts was sufficient.
- Strived to create a positive working environment to ensure productivity amongst my team was satisfactory.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor And Master of Engineering (Honours) - Electrical Engineering
University of Queensland
Brisbane, QLD12.2027
High School Diploma -
St. Laurence's College
South Brisbane, QLD11.2022
Skills
- Data Entry
- Report Writing
- Customer Service
- Computer Skills (Including Microsoft Office Applications)
- Organizational Skills
- Leadership Skills
- Training/Coaching Skills
- Problem-Solving
Timeline
Direct Support Officer
Queensland Health
04.2023 - Current
Crew Coach/Crew Member
McDonalds
10.2019 - 04.2023
Bachelor And Master of Engineering (Honours) - Electrical Engineering
University of Queensland
High School Diploma -
St. Laurence's College