Jason Luu
Property | Facility Operations | Management
Canberra
Summary
Dedicated and talented leader with superior abilities demonstrated over 22 years of management performance. Excellent reputation for resolving problems and improving customer satisfaction. Effective in providing structured leadership and conflict resolution. Enthusiastic in business development and streamlining processes.
Overview
2025
2025
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Area Manager (Property & Assets)
BaptistCare
9 2022 - Current
- Lead multiple Aged Care Facilities and assets.
- Head facility maintenance staff, ensuring optimal functionality of equipment and infrastructure, reducing issues and repairs by
- Developed and maintained budgets effectively, delivering projects on-time and within constraints.
- Delivered strategic plans for facility improvements, considering all needs and objectives.
- Conducted regular safety inspections and audits, identifying areas for repair or replacement.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Managed facility upgrade projects, capital works and defect rectifications.
- Promoted building sustainability solutions and waste reduction strategies.
- Oversee incoming contracts and agreements.
- Achieved regulatory compliance and accreditation relating to risk and safety.
- Recruiting, hiring and training of team members.
- Monitor BMS, HVAC, security and nurse call systems.
- Fleet Management & Upgrades.
Maintenance Team Leader
BaptistCare
4 2022 - 8 2022
- Managed Residential aged care facility maintenance, equipment and building repairs.
- Evaluated facility for safety and compliance.
- Monitored contractor quality and communicated necessary improvements to stakeholders.
- Coordinated stock, deliveries and ordering.
- Liaised with senor management for budgeting and reporting.
- Maintained accurate records.
- Attended to reactive and preventive maintenance.
- Oversaw and completed medical equipment installation maintenance and repairs.
- Delivered exceptional customer service to every client creating welcoming positive experiences.
Senior Portfolio Manager
Hayman Partners
11.2021 - 03.2022
- Provide high level of service to tenants and landlords of 170+ properties.
- Manage repair requests and contractors.
- Maintain ACT and NSW tenancy agreements.
- Arrears management and invoicing.
- Ingoing and outgoing property inspections.
- Liaise with tenants to identify required repairs.
- Manage tenant enquiries and complaints.
- Review and recommended rental pricing increases.
- Responded to requests from prospective tenants.
- Ensure properties are safe and habitable.
- Manage daily and weekly vacancies.
- Communicate with landlord regarding building and tenant issues.
Senior Field Services
Independent Property Management (ACT) Pty Ltd
Canberra
02.2020 - 11.2021
- 2IC of Field Service Team, providing leadership and coaching.
- Increased overall customer satisfaction and reduced pending works over 90%
- Worked closely with team leaders and property managers to maintain optimum levels of communication to effectively and efficiently complete projects.
- Oversee triage, coordination of property and facility management.
- Manage account administration and approvals for invoices and disbursements.
- Complete property loss and repair claims.
- Create purchasing requisitions.
- Coordinate trades and service professionals whilst ensuring safe work practices are followed.
- Maintain management quality and compliance.
- Comply with industry and government legislation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Senior Property / Facility Manager
Havelock Housing Association
04.2007 - 02.2020
- Supported over 440 high need tenancies, including disabled and mental health affected clients.
- Oversee, facilitate and project manage over 30 maintenance requests daily, remedial works and upgrades of properties and complexes of Havelock Housing Association and Housing ACT.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
- Monitor quality of work undertaken by maintenance contractors.
- Coordinate senior resident programs.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported personal and workplace safety.
- Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
- Administered property-related budgets, reviewed invoices and tracked costs
- Investigated and resolved any tenant complaints.
- Complete tenancy procedures including inspections, terminations and bond refunds.
- Maintain and manage applications, waiting lists and allocation processes with intake team.
- Provide tenancy support and coaching.
- Attend to tribunal and legal hearings.
- Manage income reviews, rent adjustments, rental arrears as well as monitoring repayment contracts.
- Manage budgets for all direct expenditure to properties.
- Maintain monthly reports on turnover, vacancies, rental arrears, maintenance, waiting lists and other statistical information as required.
Site Facility Manager | Student Accommodation
UniGardens
08.2008 - 12.2010
- Fully supported student accommodation with approx.145 students.
- Introduced prospective tenants to units available and performed tours of premises
- Provided services efficiently and with high level of accuracy
- Supervised work of contracted employees to keep on task for timely completion
- Develop and implement residential processes and procedures.
- Promoted positive customer experience through day-to-day supervision and management.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Provide student orientation and support.
- Devised processes to boost long-term business success and increase profit levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Coordinate fire wardens and emergencies.
- Managed general operations within building.
- Mitigated business risks with developer
- Provided advice on resident issues and concerns.
- Coordinated trades for repairs and maintenance
- Improved operations through consistent hard work and dedication
Property and Sales Manager
Peak Property Group
ACT / NSW
03.2008 - 07.2009
- Management of local and interstate properties, commercial units and retail outlets.
- Reduced vacancy periods by 97%, creating improvements to marketing initiatives, business plans and prospective tenant engagement.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Monitored receipt and reconciliation of rent collections.
- Increased income for lessors by over 30%.
- Communicated with landlord regarding building and tenant issues.
- Delivered engaging sales presentations to new clients
- Managed commercial leases and buildings.
- Obtain and build new business relationships.
- Manage owner accounts and payments.
- Schedule and completed property inspections.
- Conducted charity events and sponsorships.
Network Manager & IT Service Specialist
SmartOne IT
01.2002 - 12.2006
- Managed and maintained over 100 Client ICT Networks
- Directed acquisition installation and testing of network hardware.
- Maintained high levels of customer service and staff satisfaction.
- Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity.
- Operating system and software upgrades.
- Build and design hardware and software systems.
- Design and implement internet and print kiosks.
- Answered and triaged requests for assistance.
- Identified departmental needs and made suggestions regarding technical direction
- Performed network security design and integration duties.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Maintained and responded to after-hours and weekend emergencies.
- Drafted network configuration backup process policies to support disaster recovery
Education
Certificate of Attainment - Leadership Series -
Independent Property Group
Canberra, ACT 03.2020 - 12.2020
Diploma - Business Management
CIT
Canberra, ACT 01.2009 - 03.2010
Certificate IV in Property Management -
Real Estate Training
Canberra, ACT 09.2009 - 03.2010
Certificate IV in Management -
Australian Training Academy
Canberra, ACT 01.2003 - 12.2004
Certificate III in Workplace Assessment & Training -
JCE Positive Outcomes
Canberra, ACT 10.2001 - 12.2001
12 Certificate -
Lake Ginninderra College
Canberra, ACT 01.1997 - 12.1998
Skills
Property & Building
Leadership
Customer Service
Adaptability
Professionalism
Problem-Solving
Certification
Licensed NSW Real Estate Agent
References
Mr Glenn Russell
Operations Manager, Canberra Centre
0408 487 327
Mr Nicholas Leftkaditis
Housing ACT, Property services
0414 249 241
Mr Des Linehan
Senior Manager – Menslink
Phone: 0404 729 522
Vaccination
Certificate - COVID-19 ( October 2021)
Timeline
Senior Portfolio Manager
Hayman Partners
11.2021 - 03.2022
Working with Vulnerable People (WWVP)
08-2021
Certificate of Attainment - Leadership Series -
Independent Property Group
03.2020 - 12.2020
Senior Field Services
Independent Property Management (ACT) Pty Ltd
02.2020 - 11.2021
Licensed NSW Real Estate Agent
03-2010
Certificate IV in Property Management -
Real Estate Training
09.2009 - 03.2010
Diploma - Business Management
CIT
01.2009 - 03.2010
Site Facility Manager | Student Accommodation
UniGardens
08.2008 - 12.2010
Property and Sales Manager
Peak Property Group
03.2008 - 07.2009
Senior Property / Facility Manager
Havelock Housing Association
04.2007 - 02.2020
Certificate IV in Management -
Australian Training Academy
01.2003 - 12.2004
Network Manager & IT Service Specialist
SmartOne IT
01.2002 - 12.2006
Certificate III in Workplace Assessment & Training -
JCE Positive Outcomes
10.2001 - 12.2001
12 Certificate -
Lake Ginninderra College
01.1997 - 12.1998
Area Manager (Property & Assets)
BaptistCare
9 2022 - Current
Maintenance Team Leader
BaptistCare
4 2022 - 8 2022
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