Jason Maher
Adelaide,SA
Summary
Accomplished Senior Manager with a proven track record at InvoCare Australia, enhancing operational efficiency and team performance through data-driven decision-making and exceptional leadership. Skilled in operations management and fostering customer relationships, consistently driving growth and surpassing objectives. Achieved significant improvements in efficiency and team collaboration, leveraging cross-functional coordination and risk management expertise. Dedicated funeral professional/Master Funeral Director with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Senior Regional Manager
InvoCare Australia
07.2018 - Current
- Streamlined operations for increased efficiency by analyzing performance data and identifying areas for improvement.
- Negotiated favourable contracts with vendors, optimizing costs while maintaining high-quality goods and services.
- Coached and mentored team members to foster professional growth, leading to improved performance and higher retention rates.
- Analyzed competitor activity regularly staying ahead of industry trends and staying ahead of the competition.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over [Number] locations per week to manage each store and perform reviews of individual managers and employees.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Developed processes to save on costs and prevent losses.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
General Manager
InvoCare Australia
02.2005 - 07.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Regional Manager Traditional Brands
InvoCare Australia
03.2002 - 02.2005
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Location Manager
InvoCare Australia
05.1996 - 03.2002
- Resolved location-related issues swiftly through effective problem-solving skills, minimizing delays in production schedules.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Built strong team through proactive recruitment and hiring strategies.
- Increased team productivity by providing clear communication of expectations and deadlines to all involved parties.
Education
High School Diploma -
Highbury
Salisbury, UKSkills
- Staff Training and Development
- Operations Management
- Cross-functional Team Coordination
- Risk Management
- Sales management
- Data-driven decision-making
- Teamwork and Collaboration
- Team Leadership
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Customer Relationship Management
Timeline
Senior Regional Manager
InvoCare Australia
07.2018 - Current
General Manager
InvoCare Australia
02.2005 - 07.2018
Regional Manager Traditional Brands
InvoCare Australia
03.2002 - 02.2005
Location Manager
InvoCare Australia
05.1996 - 03.2002
High School Diploma -
Highbury
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