Summary
Overview
Work History
Education
Skills
Referees
Additional Information
Affiliations
References
Timeline
Generic

Jason Miller

19 North Crescent NEW NORFOLK 7140,TAS

Summary

I possess current experience and knowledge as a support worker at Bethlehem House homeless shelter to support men in building a positive future and to make good choices and to support in day to day needs. I am very passionate about supporting and assisting residents in gaining positive outcomes for their future. I am now looking at expanding my skills and knowledge and further my career within Bethlehem House in management as Operations manager, where i see myself contributing in a very positive and constructive way in endeavoring to make bethlehem house a great place for residents and a positive and fulfilling workplace.

Overview

35
35
years of professional experience

Work History

Support Worker

St Vincent DePaul/ Bethlehem House
Hobart, Tas
03.2022 - Current
  • Provided emotional and practical support to vulnerable adults.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Composed or prepared correspondence, case notes and narratives with computer-based applications.
  • Acted as role model for clients by exhibiting positive behaviors.

Disability Support Worker

South Eastern community Care
Sorell, Tas
06.2019 - 03.2022
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Reported concerns to supervisory Coordinator to maintain optimal care for all client needs.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Developed strategies to help individuals cope with their disability.
  • Encouraged independence by teaching skills needed for everyday life.
  • Organized recreational and educational activities for clients according to individual needs.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Advised family members on how best to provide care for disabled loved ones.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Advocated for clients to resolve medical or personal crises.

Detainee Service Officer

Serco Asia Pacific
Darwin River, NT
06.2011 - 07.2017
  • Worked in Detention Centres across Australia
  • Transport and Escort Duties..Medical appointments etc..
  • Security on Chartered Flights for Detainee movements in Australia and abroad..
  • Assisted in Detainee needs when required..
  • Developed and implemented policies and procedures to ensure compliance with government regulations.
  • Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
  • Monitored all operations for potential security risks and threats.
  • Supervised subordinate staff in carrying out daily duties and activities.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Maintained positive working relationship with fellow staff and management.
  • Investigated suspicious persons and situations and illegal activity in patrol area.
  • Evaluated complaints and emergency-request information to determine response requirements.

Army Soldier

Australian Defence Force
Townsville, QLD
06.1989 - 11.1999
  • Performed Duties as a Soldier
  • Gained discipline and life skills
  • Opportunities in leadership roles
  • Army Cook/Driver
  • Understood and followed oral and written directions.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Collaborated with others to discuss new opportunities.

Education

Cert 4/ Diploma - Leadership And Management

JCE Solutions
Launceston
10-2026

Certificate III Individual Support (Disability, Ageing, Home And Community) - Health

Foresite Training
Moonah, Tas
06.2019

Cert 2 - Security And Monitoring

Serco Asia Pacific
Brighton Tas
07-2011

Certificate in Cookery - Cookery

Army School of Catering
Puckapunyal, VIC
03-1990

Skills

  • Excellent communication and Interpersonal skills
  • Quickly builds rapport with clients/residents
  • Highly productive, energetic and goal orientated
  • sound administration and computer skills
  • Positive reinforcement techniques
  • Highly creative and quickly acquires new skills
  • Behavior Management
  • Integrity and ethics of the highest standard
  • Solid and stable work history
  • Ability to work effectively in a team and independently
  • Time management
  • Mental Health Support
  • Disability Awareness
  • Client Advocacy
  • Substance Abuse Knowledge
  • Behavior Management
  • Resident Supervision
  • Emotional Support
  • Recreational Activities
  • Clean Driving Record
  • Life Skills Development
  • Building rapport
  • Interpersonal communication

Referees

Stephen Shreeve

Executive Manager

Bethlehem House

225 Harrington St Hobart

TAS 7000

0362344594

Lisa Dance

EX Coordination manager

South Eastern Community Care

12 Summerville Street

Sorell TAS 7172

0400897720

Additional Information

Current- working with vulnerable people card

Current- Full Drivers License

Current- National Police Check

Current- First Aid/CPR - Australia wide First

Affiliations

  • Home improvements
  • Gardening/landscaping
  • Sport
  • Church
  • Family/children

References

References available upon request.

Timeline

Support Worker

St Vincent DePaul/ Bethlehem House
03.2022 - Current

Disability Support Worker

South Eastern community Care
06.2019 - 03.2022

Detainee Service Officer

Serco Asia Pacific
06.2011 - 07.2017

Army Soldier

Australian Defence Force
06.1989 - 11.1999

Cert 4/ Diploma - Leadership And Management

JCE Solutions

Certificate III Individual Support (Disability, Ageing, Home And Community) - Health

Foresite Training

Cert 2 - Security And Monitoring

Serco Asia Pacific

Certificate in Cookery - Cookery

Army School of Catering

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Jason Miller