Jason MOOK
Queensland ,QLD
Summary
Dynamic Senior Quality Assurance Manager with a proven track record at Regis, excelling in process improvement and regulatory compliance. Expert in statistical process control and root cause analysis, I foster team collaboration to enhance product quality and drive organizational performance. Committed to implementing best practices that elevate standards and achieve optimal outcomes.
Overview
21
21
years of professional experience
Work History
Senior Quality Assurance Manager
Regis
North Queensland And Northern Territory Sector , National
09.2022 - Current
- Identified areas for improvement within existing processes and procedures.
- Created reports detailing the results of quality assurance inspections.
- Conducted regular audits of production processes to identify and eliminate non-conformance issues.
- Established metrics to measure effectiveness of quality assurance activities.
- Provided technical support during internal and external audits conducted by certification bodies.
- Reviewed project specifications with stakeholders to ensure compliance with regulatory requirements.
- Designed and implemented testing protocols for new products and services.
- Assessed performance against established objectives through statistical process control techniques.
- Developed comprehensive Quality Assurance program to ensure products met customer requirements.
- Coordinated with other departments to develop strategies for continuous improvement of product quality.
- Initiated root cause analysis investigations when discrepancies were identified in the production process.
- Maintained up-to-date knowledge of industry trends, best practices and regulations.
- Reviewed current standards and policies.
- Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
Nursing Unit Manager
Cairns Private Hospital - Ramsey Health Care
Cairns , QLD
07.2021 - 10.2022
- Provided direct patient care on a regular basis as needed.
- Assisted in budget preparation; monitored expenditures on a monthly basis; worked closely with finance department personnel.
- Analyzed data from quality improvement reports; identified opportunities for improvement; implemented action plans accordingly.
- Monitored nursing staff performance to ensure compliance with hospital policies and procedures.
- Promoted positive relationships between patients and families and healthcare team members.
- Conducted annual performance evaluations for all staff members under my supervision.
- Ensured adequate staffing levels by recruiting, interviewing, hiring, orienting new employees.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Coordinated with other departments for admission and discharge planning activities.
- Supervised staff members in the delivery of quality nursing care.
- Participated in interdisciplinary meetings to discuss patient outcomes and plan of care changes or updates.
- Reviewed medical records for accuracy prior to submission for reimbursement purposes.
- Investigated incidents and accidents related to patient safety issues; identified root causes; reported findings; proposed corrective actions.
- Attended professional development conferences, workshops, seminars related to nursing management topics.
- Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in hospital department and nursing home.
Moruya Hospital
NSW Health
Moruya, NSW
06.2004 - 05.2021
- Assessed patient care needs and developed individualized care plans.
- Assisted in the development of clinical competency programs for staff.
- Ensured compliance with state and federal regulations related to nursing practice.
- Reviewed incident reports involving nursing staff members for accuracy and completeness.
- Served as a resource person for questions related to professional practice issues within the facility.
- Conducted regular performance reviews of nursing staff.
- Identified areas of improvement within the department and developed plans for implementation.
- Conducted quality assurance audits to evaluate adherence to standards of care.
- Maintained current knowledge of trends in healthcare by attending conferences, seminars, webinars.
- Investigated complaints from patients or families regarding quality of care issues.
- Collaborated with other ADONs to develop and implement policies and procedures.
- Facilitated monthly meetings with nursing staff to review changes in policies, procedures, or standards of care.
- Provided guidance, mentorship, and support to newly hired nurses.
- Evaluated outcomes of nursing interventions and provided feedback on best practices.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
Education
Safety And Quality Initiative - Winner of State Award - Safety
Clinical Excellence Commission
Sydney11-2016
Graduate Certificate - Critical Care Post Graduate Certificate
College of Nursing
Liverpool, NSW12-2004
Certificate - Business Management - Take The Lead 1 & 2
NSW Ministry of Health
Clinical Excellence Commission 03-2004
Diploma Nursing - Nursing
University Western Sydney
Campbelltown, NSW01-1991
Skills
- Quality assurance
- Process improvement
- Regulatory compliance
- Data analysis
- Statistical process control
- Root cause analysis
- Audit coordination
- Project management
- Quality improvement
- Team collaboration
- Risk assessment
- Corrective action planning
- Quality management systems
- Performance evaluation
- Quality risk assessment
- Attention to detail
- Pre-implementation audits
- Audit reporting
- Quality testing
- Complaint investigation
- Best practices
- Trend analysis
- Organisational performance evaluation
Affiliations
- Passion for professional development
- Quality assurance
- System improvements
- Team Building
Timeline
Senior Quality Assurance Manager
Regis
09.2022 - Current
Nursing Unit Manager
Cairns Private Hospital - Ramsey Health Care
07.2021 - 10.2022
Moruya Hospital
NSW Health
06.2004 - 05.2021
Safety And Quality Initiative - Winner of State Award - Safety
Clinical Excellence Commission
Graduate Certificate - Critical Care Post Graduate Certificate
College of Nursing
Certificate - Business Management - Take The Lead 1 & 2
NSW Ministry of Health
Diploma Nursing - Nursing
University Western Sydney
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