Jason Murphy
Summary
Accomplished Retail & Food & Beverage Supervisor with a proven track record of enhancing operational efficiency and elevating customer satisfaction. Demonstrates strong leadership abilities, exceptional communication skills, and proficient in Micropower/SwiftPOS systems. Consistently delivers significant improvements in staff development and service standards, fostering a culture of excellence and empowering teams to achieve their full potential.
Overview
16
16
years of professional experience
Work History
Food and Beverage Supervisor
Southport Yacht Club
04.2019 - 12.2024
- Lead and inspire team members, fostering a positive and collaborative environment to ensure the efficient execution of daily operations and the attainment of organizational objectives.
- Oversee the onboarding and continuous professional development of staff, ensuring the delivery of exceptional customer service to both members and guests.
- Address and resolve customer concerns, conflicts, inquiries, and suggestions, maintaining a high standard of service and professionalism.
- Coordinate restaurant reservations and strategically assign tables prior to guest arrivals, optimizing seating arrangements.
- Provide operational support to restaurant staff, assisting with table service and escorting guests to their designated seats.
- Manage cash handling procedures, reconcile tills, and generate financial reports as part of the venue's closing procedures
Cafe Supervisor
HOTA, Home Of The Arts
12.2021 - 07.2022
- Coordinated and managed beverage and food deliveries, ensuring meticulous verification of product quantities and quality upon receipt.
- Addressed and investigated customer complaints related to service and food quality, implementing solutions to safeguard business continuity.
- Ensured a clean and safe work environment by strictly adhering to health and safety regulations, conducting regular inspections to maintain compliance.
- Enhanced employee productivity through strategic scheduling, task delegation, and continuous performance monitoring
Shift Manager/Key Holder
Pit Stop News & Supermarket
03.2017 - 02.2019
- Managed budget allocations and financial planning to ensure cost-effective operations
- Maintained comprehensive statistical and financial records, ensuring accuracy and compliance with organisational standards.
- Addressed and resolved customer inquiries and complaints promptly, fostering positive customer experiences and satisfaction.
- Supervised pricing strategies and inventory management, optimising stock levels and ensuring cost control.
- Maximised profitability by setting and achieving sales targets, motivating and guiding staff to consistently meet performance goals.
- Enforced strict adherence to health and safety regulations, ensuring a compliant and safe environment for both staff and customers.
- Developed and produced promotional materials and visual displays to effectively support marketing and sales initiatives.
Manager
Burger King
01.2009 - 12.2016
- Directed the precise preparation and strategic management of sales and products to ensure optimal guest satisfaction and the highest quality standards.
- Ensured that restaurant facilities and equipment adhered to company standards for cleanliness, functionality, and safety.
- Motivated and led team members to consistently surpass customer expectations, delivering prompt, courteous service within a clean and welcoming environment.
- Provided guidance and performance feedback to team members, shift coordinators, and the Assistant Manager, fostering a culture of continuous improvement.
- Held full accountability for managing profit and loss, implementing targeted marketing strategies, and enforcing cash control and security procedures to ensure financial integrity.
- Managed inventory, optimized labor scheduling, and compiled financial reports to support operational efficiency and informed decision-making.
- Led recruitment initiatives and provided comprehensive training to ensure a high-performing and cohesive team.
Education
High School Diploma -
St Patrick's College
Banbridge Northern Ireland Skills
- Strong leadership capabilities with a commitment to leading by example
- Possess exceptional presentation and communication skills, ensuring clarity and professionalism in all interactions
- Proficient in the use of Micropower/SwiftPOS and Back-Office systems, with a solid understanding of their functionalities
- Trained in advanced coffee preparation and espresso-based beverages
- Skilled in roster creation and staff scheduling
Additional Information
I am a determined and enthusiastic individual who has great interpersonal skills. I can effectively and confidently participate in team tasks and use initiative when necessary. I am someone who thrives on a challenge and displays the ability to take an analytical approach solving difficult problems. I am an honest, trustworthy, and considerate person with a good sense of humour, who can also embrace diversity in the workplace. I have been told I am very dependable and have great customer service skills as I understand the skills that I need to be helpful and friendly and deliver these at every opportunity. I fit in well with any environment as I can adapt quickly to different working conditions, I have always had good attendance and give 100% to my job role.
Timeline
Cafe Supervisor
HOTA, Home Of The Arts
12.2021 - 07.2022
Food and Beverage Supervisor
Southport Yacht Club
04.2019 - 12.2024
Shift Manager/Key Holder
Pit Stop News & Supermarket
03.2017 - 02.2019
Manager
Burger King
01.2009 - 12.2016
High School Diploma -
St Patrick's College
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