Jason Napier

The Carer Gateway Operations Advisor is a leadership position within the Carer Gateway team. The position is a key driver in defining and implementing systems and processes that are efficient and support high performing teams across the Carer Gateway program.

Working in collaboration with Carer Gateway leadership and P&C teams this position supports the recruitment, onboarding and induction of employees to the Wellways Carer Gateway Services. Through understanding business needs and contractual obligations this position is responsible for sourcing suitable candidates, developing talent acquisition strategies, designing and implementing a workforce plan that showcases drive and expertise to deliver a quality service.

Reporting to the Director Business Systems Transformation and working under limited direction this role is responsible for:

• Identifying resourcing requirements and workforce planning in consultation with Carer Gateway leadership team to ensure effective resourcing and operations.
• Provide proactive solutions to employee vacancies within the program
• Complete hiring manager activities associated with recruitment and induction for all new starters across the program
• Lead talent acquisition in a fast-paced environment that is challenging and changing continuously
• Develop and implement workforce planning strategies
• Develop and maintain key stakeholder relationships that supports a talent pipeline
• Liaising with Recruitment Advisors to recruit employees in line with Wellways recruitment practice who are suitably qualified, meet character screening and compliance requirements, performance and professional development requirements are managed effectively.
• Critical to success in this role is the incumbent’s ability to.
• Knowledge of workforce planning
• Understand the nature of the work environment to best source suitable candidates
• Understand the various role requirements for all employees
• Effectively engage with a wide range of stakeholders, fostering key relationships that supports the growth of the talent

• 360 degree recruitment of both field and internal staff members throughout all Wellways programs.
• Provide clear, concise advice to hiring managers throughout the recruitment process.
• Ensure 100% compliance is met with all newly on boarded staff members, as well as maintaining current expires of all current staff.
• Network with local community providers to ensure Wellways is an employer of choice.
• Develop, execute and maintain all recruitment strategies throughout ACT & Regional NSW.
• Contract creation.
• Ensure all hiring managers are provided with all the necessary recruitment tools, in order to run smooth and seamless campaigns.
• Keep on top of all relevant industry standards, including all Fairwork and SCHADS award policies and procedures/ updates.
• Work closely with hiring managers & payroll to ensure that the on boarding process is as streamlined as possible.
• Communicate clearly and provide candidates with all the tools to ensure a smooth application process.
• Work within a tight, organised People & Culture team to deliver future expected outcomes, and ensure productivity is kept to a maximum.

• 360 degree recruitment of both field and internal staff members.
• Ensure company policies and procedures are adhered to at all times to minimise risk and meet company compliance at all levels.
• Work within a cohesive team environment, offering internal support where required to internal staff & the Operations Manager.
• Complaint and incident management.
• Managing up to date records of ongoing recruitment processes within the ACT and Regional NSW regions.
• Making recruitment recommendations, ensuring a rolling recruitment process is ongoing based on the needs of the business.
• Developing ongoing relationships with all existing and new recruits to minimise staff turnover, creating an environment of positive staff retention.
• Creating a comfortable working environment, and making myself available to address any concerns, queries and emotional support to all staff members.
• Proactive monitoring of all mandatory certifications, again to minimise risk and allow the business to operate legally and meet compliance requirements.
• Staff orientation, training and development. Keeping up to date with all relevant industry events in the ACT and regional NSW areas.
• Hosting disciplinary meeting where required with field staff. Following policy and procedures with all dismissals and warning activities.
• Developing streamlined processes to support the business needs.
• Staying on top of all Coordinator enquiries in a timely and consistent manner.
• Thinking outside of the box to problem solve and create solutions to all recruitment needs while remaining true to the scope of my role.

• Presenting the updated health & safety legislation from government level (2016).
• Working with a highly skilled production team.
• Developing strategies for the online course to appeal to all age groups.
• Clearly demonstrate my personal understanding of the updated legislation.

• Company Overview: Karen Kay Management has been established for over 26 years, leading the way with representing and managing New Zealand’s finest, leading actors and entertainers globally. Among the divisions at KKM, is a Literary Agency, Voice Agency, Speakers Agency and a Business Development division that promotes individuals who specialise in diverse fields.
• Karen Kay Management has been established for over 26 years, leading the way with representing and managing New Zealand’s finest, leading actors and entertainers globally. Among the divisions at KKM, is a Literary Agency, Voice Agency, Speakers Agency and a Business Development division that promotes individuals who specialise in diverse fields.

• Presenting the updated health & safety legislation from government level (2016).
• Working with a highly skilled production team.
• Developing strategies for the online course to appeal to all age groups.
• Clearly demonstrate my personal understanding of the updated legislation.

• Assessing the talent of prospective clients
• Developing a broad network of contacts within the industries artists operate in
• Setting up meetings between clients and prospective employers
• Supporting clients during meetings, interviews or auditions and briefing and debriefing them
• Negotiating contract terms on behalf of artists that are attractive and favor them
• Overseeing and motivating a team of Talent Representatives to ensure company objectives and targets are met
• Using social media and other digital channels to develop creatives’ personal brands and promote them
• Coordinating with directors, choreographers, coaches and casting directors to arrange auditions and trails

• Developing new relationships with prospective clients of the business through consistent business development.
• Maintaining an active list of clients, and servicing their recruitment needs on contracted, permanent and temporary basis.
• Listing active roles on internet job boards.
• Screening daily vacancy applications, and inviting candidates in for the initial interview process.
• Completing Ministry of Justice criminal checks and Veda credit checks on newly registered candidates.
• Providing our clients with detailed synopsis on the candidates being sent for consideration. This includes the candidate’s personality, presentation, recent skill set, relevance to the role and a general overview of the person.
• Consistently setting up meetings with clients to gain job briefs in person. This provides a more personalised service, and a reassurance that there is an understanding of the requirements for the role.
• Ensuring a solid relationship is maintained with all temporary and permanent staff, both on assignment on inactive on our database.

• Developing new relationships with prospective clients of the business through consistent business development.
• Maintaining an active list of clients, and servicing their recruitment needs on contracted, permanent and temporary basis.
• Listing active roles on internet job boards.
• Screening daily vacancy applications, and inviting candidates in for the initial interview process.
• Completing Ministry of Justice criminal checks and Veda credit checks on newly registered candidates.
• Providing our clients with detailed synopsis on the candidates being sent for consideration. This includes the candidate’s personality, presentation, recent skill set, relevance to the role and a general overview of the person.
• Consistently setting up meetings with clients to gain job briefs in person. This provides a more personalised service, and a reassurance that there is an understanding of the requirements for the role.
• Ensuring a solid relationship is maintained with all temporary and permanent staff, both on assignment on inactive on our database.

• Create & maintain new and existing relationships with both clients and candidates.
• Uphold all company standards and ensure the team is on board with these at all times.
• Particular focus on team motivation, encouraging the sharing of ideas and getting consultants to think as a collective.
• Reinforce my goals for the team, and my expected outcomes.
• Driving sales.
• Driving and encouraging set KPI’s.
• Creating & maintenance of the sales/ target boards in the office.
• Driving team incentives.
• An all-round knowledge and understanding on where the agency sits MTD, QTD & YTD with all sales, KPI’s and general consultant figures.
• Individual weekly KPI meetings with each consultant. (1 hour per consultant)
• Draw up an action plan where necessary to ensure agreed outcomes are reached.
• Recruitment of new consultants.
• Continual training and development with existing and new team members.
• Conduct 3 & 6 month probationary reviews with all new consultants.
• Attendance of all monthly management meetings in the Sydney Head Office.

• Create & maintain new and existing relationships with both clients and candidates.
• Uphold all company standards and ensure the team is on board with these at all times.
• Particular focus on team motivation, encouraging the sharing of ideas and getting consultants to think as a collective.
• Reinforce my goals for the team, and my expected outcomes.
• Driving sales.
• Driving and encouraging set KPI’s.
• Creating & maintenance of the sales/ target boards in the office.
• Driving team incentives.
• An all-round knowledge and understanding on where the agency sits MTD, QTD & YTD with all sales, KPI’s and general consultant figures.
• Individual weekly KPI meetings with each consultant. (1 hour per consultant)
• Draw up an action plan where necessary to ensure agreed outcomes are reached.
• Recruitment of new consultants.
• Continual training and development with existing and new team members.
• Conduct 3 & 6 month probationary reviews with all new consultants.
• Attendance of all monthly management meetings in the Sydney Head Office.

• Delivering speed, clear communication and trust to both candidates and clients.
• Managing an active portfolio of up to 68 clients around Australia. Accounts range from the smallest of boutiques, to the largest of international large format retailers.
• Drawing up live ads, outlining the pre-requisites of our client for each vacant role.
• Self-managing a list of KPI’s weekly.
• Meeting with candidate face to face on a daily basis. Tailoring the interview process to meet the candidate’s needs, and to determine the best “fit” for each individual.
• Making phone calls to candidates who are judged to be eligible.
• Conducting phone interviews with prospective candidates.
• Describing the work duties, salary and benefits of a particular vacancy.
• Doing background checks and verifying the references, work experience and academic qualifications of applicants.
• Screening, testing and assessing candidates.
• Developing a relationship with interviewees.
• Receiving and reading through the resumes that job seekers have sent into the recruitment agency.
• Arranging interviews with candidates who have been short listed for a position.
• Drawing up short lists of suitable candidates.
• Attending network events and using marketing to attract suitable and potential candidates.
• Updating the recruitment agency database with the details of potential candidates.
• Assisting applicants with their interview techniques.
• Calling up a candidate and informing them if they have been successful or unsuccessful in their application.
• Ensuring the compliance of any temporary worker or contractor placed. (3 monthly)
• Giving clients advice and guidance on appropriate pay rates, training and career development.
• Building own database of clients and contacts.
• Meet on site with clients to gauge the needs of their business.
• Cold calling. Clearly explain the benefits of utilising our services to prospective clients. Gain a signed contract for both parties involved.
• Up to the minute data entry, ensuring a smooth process.
• I work on an extremely personal level with both candidates and clients. From the initial interview stage with my candidates, to presenting the candidate to the client. This better matches a correct fit for both parties.
• Coordination of the morning meeting where candidates from the previous day are discussed, and position ideas were assigned for progressing.
• Reverse marketing candidates based on relevant experience, suburb preference or certain client relationships.
• An up to date understanding on the current retail market.
• Involved in negotiating the salary between the client and the candidate.
• Currently the 9th top consultant in sales between Australia & New Zealand.
• Managed to “break” 3 large national accounts that were notoriously difficult.
• Consistently reach monthly “break-even” targets.

• Delivering speed, clear communication and trust to both candidates and clients.
• Managing an active portfolio of up to 68 clients around Australia. Accounts range from the smallest of boutiques, to the largest of international large format retailers.
• Drawing up live ads, outlining the pre-requisites of our client for each vacant role.
• Self-managing a list of KPI’s weekly.
• Meeting with candidate face to face on a daily basis. Tailoring the interview process to meet the candidate’s needs, and to determine the best “fit” for each individual.
• Making phone calls to candidates who are judged to be eligible.
• Conducting phone interviews with prospective candidates.
• Describing the work duties, salary and benefits of a particular vacancy.
• Doing background checks and verifying the references, work experience and academic qualifications of applicants.
• Screening, testing and assessing candidates.
• Developing a relationship with interviewees.
• Receiving and reading through the resumes that job seekers have sent into the recruitment agency.
• Arranging interviews with candidates who have been short listed for a position.
• Drawing up short lists of suitable candidates.
• Attending network events and using marketing to attract suitable and potential candidates.
• Updating the recruitment agency database with the details of potential candidates.
• Assisting applicants with their interview techniques.
• Calling up a candidate and informing them if they have been successful or unsuccessful in their application.
• Ensuring the compliance of any temporary worker or contractor placed. (3 monthly)
• Giving clients advice and guidance on appropriate pay rates, training and career development.
• Building own database of clients and contacts.
• Meet on site with clients to gauge the needs of their business.
• Cold calling. Clearly explain the benefits of utilising our services to prospective clients. Gain a signed contract for both parties involved.
• Up to the minute data entry, ensuring a smooth process.
• I work on an extremely personal level with both candidates and clients. From the initial interview stage with my candidates, to presenting the candidate to the client. This better matches a correct fit for both parties.
• Coordination of the morning meeting where candidates from the previous day are discussed, and position ideas were assigned for progressing.
• Reverse marketing candidates based on relevant experience, suburb preference or certain client relationships.
• An up to date understanding on the current retail market.
• Involved in negotiating the salary between the client and the candidate.
• Currently the 9th top consultant in sales between Australia & New Zealand.
• Managed to “break” 3 large national accounts that were notoriously difficult.
• Consistently reach monthly “break-even” targets.

• Managed a team of 10 team members between two sites.
• To provide a shopping environment where our team delivers excellence in customer service.
• Control Sales targets and other nominated Key Performance Indicators (KPI's).
• Conduct regular performance appraisals on team members to encourage further development and training needs.
• To minimise shrinkage and maximise the profit contribution of the store.
• Undertake/participate in the recruitment of team members.
• To ensure all areas of both stores are merchandised correctly, according to company standards.
• To build rosters for both stores according to weekly budgeted hours.
• To uphold weekly sales targets.
• Banking and postage of all end of day reconciliations.
• Collate data onto a weekly manager's report, including strategies to improve overall performance.
• Control all faulty stock/returns.
• Ensure both stores are following ALL company standards/policies to maintain smooth daily operation.
• Received 3 major promotions through different locations around Australia & New Zealand in the space of 1.5 years.
• Exceeded all KPI’s and weekly sales budgets in all of my stores.
• Increased the Annual budgets for all sites, based on previous year’s sales.
• Successfully managed 10 staff at any one time.

• Managed a team of 10 team members between two sites.
• To provide a shopping environment where our team delivers excellence in customer service.
• Control Sales targets and other nominated Key Performance Indicators (KPI's).
• Conduct regular performance appraisals on team members to encourage further development and training needs.
• To minimise shrinkage and maximise the profit contribution of the store.
• Undertake/participate in the recruitment of team members.
• To ensure all areas of both stores are merchandised correctly, according to company standards.
• To build rosters for both stores according to weekly budgeted hours.
• To uphold weekly sales targets.
• Banking and postage of all end of day reconciliations.
• Collate data onto a weekly manager's report, including strategies to improve overall performance.
• Control all faulty stock/returns.
• Ensure both stores are following ALL company standards/policies to maintain smooth daily operation.
• Received 3 major promotions through different locations around Australia & New Zealand in the space of 1.5 years.
• Exceeded all KPI’s and weekly sales budgets in all of my stores.
• Increased the Annual budgets for all sites, based on previous year’s sales.
• Successfully managed 10 staff at any one time.

• I opened both the Wellington Central & Manakau stores (North Island New Zealand). This required a full shop fit out from scratch, unpacking all stock, and set up of the computer systems in each store.
• Overseeing the general success of this new concept store. (Wellington Central - Flagship.)
• Managed a team of 6 on a rotating roster.
• All visual merchandising on a weekly basis to reflect company direction. (Display of weekly best sellers, category % etc.)
• Manage all KPI’s (Average $ per sale, average item per sale, daily personal budgets, sock to shoe & pant to belt ratio’s.)
• Receive all stock and ensure it was correctly entered into the system.
• Transfer of stock nationally.
• Uphold the highest of customer service, and ensure my team were consistently trained on correct customer service.
• Implementation of the 8 steps of selling.
• Banking and postage of EOD's.
• Collate data onto a weekly manager's report, including strategies to improve overall performance.

• I opened both the Wellington Central & Manakau stores (North Island New Zealand). This required a full shop fit out from scratch, unpacking all stock, and set up of the computer systems in each store.
• Overseeing the general success of this new concept store. (Wellington Central - Flagship.)
• Managed a team of 6 on a rotating roster.
• All visual merchandising on a weekly basis to reflect company direction. (Display of weekly best sellers, category % etc.)
• Manage all KPI’s (Average $ per sale, average item per sale, daily personal budgets, sock to shoe & pant to belt ratio’s.)
• Receive all stock and ensure it was correctly entered into the system.
• Transfer of stock nationally.
• Uphold the highest of customer service, and ensure my team were consistently trained on correct customer service.
• Implementation of the 8 steps of selling.
• Banking and postage of EOD's.
• Collate data onto a weekly manager's report, including strategies to improve overall performance.