Jason Nguyen

Responsibilities:

• Implemented strategic promotional efforts for increased revenue and foot traffic in the store.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Assisted in training new employees, contributing to the development of a knowledgeable workforce.
• Increased sales and customer satisfaction through personalized servicing.
• Used POS system to process sales, returns, online orders, and gift card activations.

Responsibilities:

• Handled general hand duties such as restocking goods into their designated aisle for dispatch
• Operated with clothing products whilst processing them for shipment with scanners
• Ensured products are packed and processed for transit in a timely manner
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Participated in staff meetings, sharing ideas for improving store performance during the busy holiday season.
• Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.

Responsibilities:

• Performed cleaning duties and removed all aisles to present an appropriate outlook for storing goods
• Prepared goods for dispatch whilst restocking products as required in a timely manner
• Executed scanning duties before dispatching products to be delivered
• Assisted with general warehousing duties, such as keeping warehouse grounds tidy and reporting faults

Responsibilities:

• Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
• Conducted regular follow-ups with customers, solidifying relationships and ensuring ongoing satisfaction.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Initiated process improvements that increased efficiency in handling customer requests without compromising service quality.
• Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
• Learned and followed customer service policies and procedures to meet organizational and industry standards.
• Increased client retention through personalized attention and proactive problem-solving.

Responsibilities:

• Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.
• Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Met and exceeded sales targets consistently, contributing to overall team success.