Jason Nguyen
Brisbane,QLD
Summary
Efficient Croupier specializing in game management, customer interaction, and conflict resolution. Known for high productivity and precision in task completion. Skilled in communication, empathy, and problem-solving to enhance player experience and maintain casino procedures and standards.
Overview
3
3
years of professional experience
Work History
Croupier
The Star Brisbane
Brisbane, QLD
03.2022 - Current
- Delivered exceptional customer service by addressing queries and resolving issues to ensure customer satisfaction.
- Ensured the accuracy of payouts and collected chips from patrons after each game.
- Assisted with the training of new croupiers, covering areas such as proper dealing techniques, customer service skills, and other related subjects.
- Responded to any disputes or questions from customers regarding game rules or payouts.
- Maintained an up-to-date knowledge of gaming rules, regulations and procedures pertaining to table games operations.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Education
Queensland Certificate of Education -
Corinda State High School
Corinda, QLD11-2018
Skills
- Effective Problem-Solving in Mathematics
- Game rules knowledge
- Perceptiveness
- Customer Service
- Self Motivation
- Continuous Improvement
- Dispute Mediation
- Professionalism
- Effective Communication
- Team Collaboration
Timeline
Croupier
The Star Brisbane
03.2022 - Current
Queensland Certificate of Education -
Corinda State High School
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