Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jason Nott

Westmead,NSW

Summary

Dynamic Store Manager with a proven track record at Petco Animal Supplies Inc., excelling in customer engagement and effective problem resolution. Skilled in inventory management and employee training, I fostered a positive work environment, enhancing customer satisfaction and driving sales through innovative merchandising strategies. Committed to operational excellence and team development.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Petco Animal Supplies Inc.
07.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.

Retail Sales Assistant

Harvey Norman Computers
05.2016 - 07.2021
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Greeted customers and provided outstanding customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.

Service Station Attendant

Kel Campbell Pty. Ltd
11.2012 - 05.2016
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
  • Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
  • Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
  • Maintained clean and orderly work station.
  • Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
  • Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
  • Facilitated sales of services and goods.

Education

High School Diploma -

Richmond High School
Richmond, NSW
10-2015

Skills

  • Customer engagement
  • Effective problem resolution
  • Customer service expertise
  • Effective multitasking
  • Efficient store management
  • Customer service leadership
  • Employee training
  • Store operations management
  • Outstanding communication skills
  • Leadership and mentoring
  • Inventory management
  • Retail merchandising

Interests

  • Enjoy participating in Soccer for overall physical and mental well-being
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Reading
  • Gaming
  • Music

Timeline

Store Manager

Petco Animal Supplies Inc.
07.2021 - Current

Retail Sales Assistant

Harvey Norman Computers
05.2016 - 07.2021

Service Station Attendant

Kel Campbell Pty. Ltd
11.2012 - 05.2016

High School Diploma -

Richmond High School

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Jason Nott