Jason peel
Wollongong,NSW
Summary
Proven achiever with experience at Australia Post, adept in package handling and fostering team collaboration. Enhanced mail processing efficiency and customer satisfaction through innovative sorting systems and effective communication. Excelled in fast-paced environments, demonstrating exceptional time management and workplace safety skills. Achieved consistent customer service excellence, contributing to improved operational outcomes.
Overview
24
24
years of professional experience
Work History
Mail Processor
Australia Post
Wollongong NSW
01.2004 - Current
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled confidential correspondence with utmost discretion, ensuring privacy and security of sensitive materials.
- Ensured compliance with all relevant postal regulations, adhering to strict guidelines for accurate handling and delivery of mail items.
- Developed strong relationships with colleagues through clear communication and collaboration, fostering a positive work environment.
- Provided training support to new hires on proper mail handling procedures, fostering a productive work environment for all team members.
- Streamlined workflow for faster mail delivery by maintaining a clean and organized workstation.
- Managed high-volume periods through effective multitasking, maintaining quality standards while handling multiple priorities simultaneously.
- Reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages.
- Enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
- Collaborated with team members to achieve daily productivity goals and consistently meet deadlines for mail distribution.
- Supported other departments within the organization as needed, demonstrating versatility and adaptability in different roles throughout the company.
- Maintained a safe working environment by adhering to all safety regulations and guidelines during mail processing activities.
- Improved mail processing efficiency by implementing an effective sorting system.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained high level of confidentiality with mail items in line with regulations.
- Maintained clean and organized mail room to promote safety and efficiency.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed incoming and outgoing mail in accordance with postal regulations.
Vending Machine Technician
British American Tobacco
Wollongong, NSW
01.2001 - 06.2004
- Assisted clients with customization requests, delivering tailored solutions for their specific needs.
- Stayed current on industry trends and advancements in technology, integrating innovative solutions into repair processes when applicable.
- Maintained strong relationships with clients, addressing concerns and providing prompt resolutions to any issues that arose.
- Contributed to a safe work environment by adhering to established safety protocols during all aspects of machine servicing and maintenance tasks.
- Reduced downtime by performing routine maintenance checks on vending machines.
- Streamlined inventory management by accurately tracking product levels within each vending machine.
- Secured long-term client retention by proactively identifying potential issues with vending machines and providing preventive maintenance to mitigate any possible disruptions in operations.
- Enhanced customer satisfaction by maintaining clean and organized vending machine areas.
- Optimized route scheduling for efficient daily coverage of assigned client locations, ensuring timely service delivery and excellent customer experience.
- Exceeded performance metrics consistently through diligent completion of maintenance tasks and exceptional customer service delivery.
- Collaborated with sales team to identify potential opportunities for new business or expansion in existing accounts.
- Delivered high-quality repair services, minimizing the need for repeat visits or additional support calls.
- Improved machine functionality by diagnosing and repairing mechanical issues in vending machines.
- Boosted sales revenue with timely restocking of popular items in vending machines.
Education
Kanahooka High School
Kanahooka, NSW 01.1982 - 11 1987
Skills
Package handling
Workplace Safety
Machine Operation
Deadline-oriented
Document Scanning
Mail distribution
Handling and sorting mail
Team Collaboration
Truck loading
Mail Sorting
Teamwork and Collaboration
Time Management
Hobbies
Gym ,Hiking
Timeline
Mail Processor
Australia Post
01.2004 - Current
Vending Machine Technician
British American Tobacco
01.2001 - 06.2004
Kanahooka High School
01.1982 - 11 1987