Jason William Porter
Solutions Engineer
Voyager Point,Australia
Summary
As a solutions engineer, I have extensive experience in designing, implementing and supporting complex solutions for all market tiers, from SMB to large enterprises. Over 20 years’ experience working in the ICT industry under many different roles. This includes Channel Sales/Pre-sales roles, Project management, Vendor management. Experienced in the design/configuration/troubleshooting of all the major cloud communication platforms which includes Zoom Video Communications, Microsoft Teams, Ring central and Cisco Webex. I have a strong background in network protocols, firewalls and topologies as well as API integrations, Cloud security and identity/access management. I have High-level interpersonal and communication skills and have a proven track record of working with cross-functional teams to understand client requirements and deliver high quality solutions that meet their needs. with strong technical skills, self-motivated, an effective problem solver with the ability to work under pressure in fast paced, challenging environments. I am confident in my ability to contribute to the success of any organization.
Overview
24
24
years of professional experience
Work History
Zoom Phone Solutions Engineer
Zoom
06.2019 - 03.2023
- There was a newly created role at Zoom
- Zoom Phone had the inaugural launch in the U.S in 2018
- Zoom phone was planned to be released in ANZ early 2019
- I jumped at the role
- I was in charge of the Zoom Phone Beta rollout for ANZ in early 2019
- Did Zoom phone bench testing before the Beta trial
- Had to fix many Errors/Bugs
- Worked on Public documentation and marketing material for the rollout
- Kicked off the zoom beta trial for ANZ
- I was extermely busy
- Providing 8-10 Phone demos to customers every day
- During the beta trial I would of done 80 + demos to customers
- I was the only one that could demonstrate the new product and Activate the Zoom phone trials for customers
- I was rewarded for my work from the local AE’s
- I was runner up in the global zoomie of the month award in July
- Just missed out on first place
- Presented Zoom phone At our partner bootcamps in Australia
- These were live presentations to our partners
- As well as interactive demonstrations with the partners
- Providing enablement sessions on zoom phone for each sales sector in Australia
- Giving them the full 101 on zoom phone, and the questions to ask their clients to deliver value
- Worked on numerous large deployments, Focusing on the customers pain points and working on a tailored solution that would fit their environment
- Taking detailed notes throughout the customer meetings, Then gathering all the success criteria and then working on a successful proof of concept
- Started Work on the NAB deal in middle of 2019
- Worked on it from start to finish, all through the project stage which went on for over a year and still working with them daily to deliver in their deployment stage into production
- We delivered 30 + feature requests and fixed over 15 defects NAB and zoom have found
- Moved on to Rakuten in Japan
- Similar size and scope to NAB
- They had more moving parts
- Was the only SE working on the Rakuten Zoom phone Deal
- Complex BYOC setup with two Cisco Cube SBC’s running round- robin and having Multiple IP addresses for ISP redundancy
- Very proud working on this deal from start to finish, and With it being the largest current zoom phone deal in APAC.
- Set up fortnightly Zoom Phone SE sessions with the whole APAC SE team
- Doing more interactive training with them
- Going through the processes
- Training and Reviewing the latest Zoom phone releases every month
- Being a mentor and Team leader to the new Zoom phone SE team in APAC
- Helping them with onboarding and creating recordings of ZP OP demos, BYOC and Jira deep dive videos.
Sales Engineer
Zoom
03.2018 - 06.2019
- I was the first Midmarket Sales Engineer for APAC at Zoom
- It was very early days at Zoom
- I could see that the product was amazing, We had a great team and great future ahead of us
- Helping the midmarket team to close some very lucrative deals in APAC
- Worked on numerous large deployments, Focusing on the customers pain points and working on a tailored solution that would fit their environment
- Taking detailed notes throughout the customer meetings, Then gathering all the success criteria and then working on a successful proof of concept
- Recommending the correct partner to work with when it comes the Audio visual hardware
- Recommending the Correct hardware to use for their rooms according to size and acoustics
- Collaboration with cross-functional teams to Ensure effective use of all zooms features across the customers environment
- I had to have expertise in all zoom products in the platform
- This includes the Zoom meeting platform, Zoom Rooms, Zoom chat and user provisioning, calendar integration and API integrations
- Staying up to date with Zoom ever changing technology Developments and industry trends
- It was a challenging but very rewarding role.
UC Senior Engineer/Pre-sales Consultant
Brennan IT
01.2015 - 02.2018
- My responsibilities at Brennan I.T include pre-sales functions, customer support, project management, standards development and business development post sales design and implementation
- Senior member of the UC team focusing on solutions for our clients
- To make our clients lives easier
- Hands on implementation of various Cisco, Broadsoft, Skype for business enterprise voice, Polycom and Lifesize technologies including, IP communications, Networks, SIP Trunking and Video Conferencing solutions
- Onsite router installation
- ADSL, MBE and NBN FTTN/FTTB terminations from MDF/IDF to customers communication racks
- Connecting and configuring the CPE’s, On MBE Copper or fibre
- Brennan IT has a Large SME database
- We are the number 1 Managed services provider for two years running
- Own the proposal solution, transition the build/implementation to the delivery team, whilst remaining engaged with the client and return as a thought leader for the next opportunity
- Functioned as both a project manager and lead engineer throughout the project life cycle; planning, design, implementation and support
- Perform project management functions; project plans, resource allocation, billing, and documentation
- Work together with vendors, partners and internal teams to achieve business outcomes for clients
- Developed content for IP Telephony training, performed end-user and administrative training
- Assisted with marketing campaigns and completed the full implementation of Brennan IT’s new Hosted Video bridge (Brennan VMR) Which is based off the Pexip platform
- Rebranding and full administration access to the Hosted Video bridge
- Writing proposal templates and contracts
- Development of internal standards and procedures including; Excel pricing templates, proposals, Visio templates, customer training materials, project management templates, and labor costing templates
- Provide sales support in the areas of proposal writing, presentations, customer meetings, design sessions, and equipment procurement
- Vendor Equipment we currently support is CISCO CUCM and CME with Unity/CUPS, Cisco Video endpoints
- TMS and Codian bridges
- NEC SV series UC systems, Avaya IP Office, Lifesize Video endpoint and Lifesize Cloud, Polycom Endpoint and Pexip Hosted VMR’s Skype for business enterprise voice aswell as Cloud connector edition, and Enghouse EICC (Zeacom) Contact Center server.
ACT Channel Manager
ABTC Group
02.2014 - 01.2015
- Working with the same company in a different role as a Channel manager at the moment
- Still utilizing my technical knowledge to help our resellers, mainly to bring more lucrative business to ABTC as a whole
- The current role consists of selling a large range of ICT peripherals to our resellers
- I cover the NSW/ACT region
- There is a large range of ICT channels we deal with
- We have a very large product range
- We are the Distributor of Leader analogue/SIP handsets
- Konftel Conference phones
- And sell 2N GSM gateways and Addcom Jabra and Plantronics headsets
- Aswell as the whole Polycom range of products
- I have developed great relationships with my venders and resellers
- Working long hours, calling clients and planning meetings to achieve my high sales quota
- As a Channel Manager, you must be a strategic thinker with the ability to hit the ground running and think on your feet
- I’m very Professional and focused, and passionate
Senior Technician/Project Manager
ABTC Group
01.2013 - 01.2014
- My primary role at ABTC is to Project manage, Service and install Video conferencing systems
- We are vendor neutral
- I have expertise and qualifications in Polycom Group Series and HDX codecs
- Polycom RMX bridges
- Cisco CX and SX series Codecs and CTS telepresence solutions
- And The Lifesize family of Codecs
- Video conferencing comes with a lot of additional Audio/Visual work
- Installing T.V’s, Projectors, Audio and Control equipment etc
- I have done training with both Extron and Crestron Control Systems
- Familiar with numerous other A/V systems as well
- I have been involved with many large A/V jobs which were worth over $150,000, This includes pre-sales, Site inspections
- Providing quotes, Project Management, installation and sign off
- One Major Client Was the General Mills Group
- Full A/V fit-out of their Sydney and Melbourne office
- Cisco SX 80 video Conferencing systems with dual 60 inch televisions
- 32 55 Inch T.V’s and digital signage
- Extron control systems
- I have developed relationships with a large amount of Vendors we purchase equipment through
- For example
- Transition Systems, Westcon Group, Hills SVL, RGB integration and Production audio, Just to name a few
- VoIP PABX’s (Zultys SIP PABX) We are the main Distributor Of Zultys phone systems
- I’m the main technical support officer
- I deliver nationwide support
- Offering the total VoIP Solution, Phones lines and billing, configuring routers and gateways, and Setting up and installing SIP Phone systems
- I am also in charge of managing most the I.T infrastructure in our Office
- We have recently moved our terminal servers as they are now a hosted solution
- I manage all the client P.C’s gateway and our Domain.
Technical Support Engineer
ACS, Addcom Contact solutions
01.2010 - 01.2013
- Setting up, install and maintaining NICE, Cybertech and Redbox Voice Recorders
- Involved with all facets of the voice recording process
- Preparing large computer servers
- Working with Microsoft windows server 2003 and 2008 R2
- Repairing and installing all types of server components
- Considerable amount of network knowledge needed, majority of it involves port spanning/mirroring
- Use of SIP and VoIP technologies
- Maintaining the office Avaya IP office 500 phone system
- Polycom Video Conferencing installs.
Senior Telephone Technician
Nu Teck Communications
01.1999 - 01.2010
- Working on all types of systems throughout the years, Ranging from NEC systems to Panasonics, Cisco CME to Commanders, Shoretels and Nortels
- Project management, Installation, servicing, upgrading and programming telephone systems
- Basic Cisco routing and Cisco switch programming to install a few customers IP phones
- VoIP PABX’s a lot of VoIP extensions and gateways and ADSL modems
- The job also involves a lot of telephone and data cabling as well as jumpering lines which i'm licensed for
- I do some networking from time to time, mainly hardware though for example putting in Switches and Routers, and ADSL modems
- There is a big emphasis on customer service in my role as technician because I’m the first and last person they see from Nu Teck
- I deal with that every day
- I find it rewarding helping customers and fixing their issues.
Education
Cisco CCNA Collaboration -
Cisco
2017
ITIL Foundations V2 - ITIL Foundations V2
ITIL
2017
Project Management -
Prince 2
2017
Cisco CCNA Voice - Cisco CCNA Voice
Cisco
2014
Skills
SIP
Pre sales
Security
Audio/Visual
Project Management
UCaaS
PABX
Contact Center
Video Conferencing
VoIP
Networking
Virtual Servers
Timeline
Zoom Phone Solutions Engineer
Zoom
06.2019 - 03.2023
Sales Engineer
Zoom
03.2018 - 06.2019
UC Senior Engineer/Pre-sales Consultant
Brennan IT
01.2015 - 02.2018
ACT Channel Manager
ABTC Group
02.2014 - 01.2015
Senior Technician/Project Manager
ABTC Group
01.2013 - 01.2014
Technical Support Engineer
ACS, Addcom Contact solutions
01.2010 - 01.2013
Senior Telephone Technician
Nu Teck Communications
01.1999 - 01.2010
Cisco CCNA Collaboration -
Cisco
ITIL Foundations V2 - ITIL Foundations V2
ITIL
Project Management -
Prince 2
Cisco CCNA Voice - Cisco CCNA Voice
Cisco
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