JASON REMSEY
Alice Springs,Australia
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, software installation, and maintaining IT infrastructure. Known for strong problem-solving capabilities and ability to optimize system performance for enhanced operational efficiency. Demonstrated success in implementing security measures to protect data and network access. Made significant improvements in system reliability and user satisfaction through strategic planning and effective communication.
Overview
15
15
years of professional experience
Work History
Mission IT Operator
CACI International
Alice Springs, Australia
12.2022 - Current
- Support duties include monitoring, recognition, evaluation, and correction of system and network problems.
- Responsible for maintaining a privileged user level of access across numerous high-priority systems.
- Communicates via daily interface with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise. Collect data describing the situation at the time of the failure.
- Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. Performs routine software functions as required.
- Escalate problems to Tier 2 level as required, and perform call-ins if necessary.
- Coordinate with any required resources across the enterprise to resolve operational issues.
- Work with other 24/7 engineering crews across multiple locations, providing enterprise-level maintenance support, with high customer visibility into all actions and responses.
- Provide necessary mentorship, guidance, and training for the entry-level engineering crew.
Hardware Engineer
CACI International
Alice Springs, Australia
11.2021 - 12.2022
- Diagnose and resolve a range of software, hardware, and connectivity issues while delivering technical training on hardware and software to end users.
- Perform installation, removal, and maintenance on hardware system components and infrastructure.
- Collaborate with engineering staff, operators, customers, and vendors on a regular basis to support the systems engineering process in defining hardware requirements, deploying hardware solutions, performing routine maintenance, and monitoring system hardware performance.
- Interface with vendors as appropriate to ensure optimal resolution during problems, issues, outages, and/or periods of reduced performance. Maintain awareness of system requirements and any complaints to identify areas of concern or improvement.
- Analyze, administer, maintain, and manage the performance of the overall suite of legacy equipment that includes, but is not limited to, voice, video, workstations, servers, networks, monitors, peripherals, software, and other related equipment.
Vending Maintenance Technician
Amentum
Alice Springs, Australia
05.2021 - 11.2021
- Responsible for over 20 vending machines across the base, and resolve an average of 5 technical problem cases daily.
- Troubleshoot and fix machines, and replace electronic parts such as the wiring harness, motors, filters, belts, and product spindles.
- Answer up to five client inquiries daily, in person and via email or telephone.
- Manage and track inventory, and order products from four vendors.
- Stock the product, and ensure the storeroom is in order and hazard-free.
Merchant Marine Able Seaman
Edison Chouest Offshore-Government Division
Naval Base Venture, USA
01.2010 - 02.2021
- Patrolled the vessel every 15 minutes, and stood security watches while the vessel was underway to ensure safe operation and quick response in case of an emergency.
- Inspected various equipment, including cargo-handling gear, hydraulic cranes, lifesaving apparatuses, visual/signaling equipment, and gear for defects, functionality, and the identification of potential risks.
- Evaluated and completed troubleshooting for various electrical and electronic issues.
- Steered the ship in and out of port, and navigated using programs such as the ECDIS, depth finder, and marine traffic radars.
- Assembled and disassembled PCs, and installed MS Windows for workstations during the year.
- Achieved the rank of Ship Helmsman after one year of service.
- Completed the Appleton Crane Maintenance and Operations course.
Education
Associate of Science Degree - Computer Network Systems
ITT Technical Institute
FL, USA01.2013
Skills
- Comptia Security Certified
- Software updates
- Hardware updates and Installation
- Security Management
- Linux Operating System
- Network Management and Security
- Network Standards and Protocols
- HelpNow Ticketing System
- End user support
References
Available upon request
Timeline
Mission IT Operator
CACI International
12.2022 - Current
Hardware Engineer
CACI International
11.2021 - 12.2022
Vending Maintenance Technician
Amentum
05.2021 - 11.2021
Merchant Marine Able Seaman
Edison Chouest Offshore-Government Division
01.2010 - 02.2021
Associate of Science Degree - Computer Network Systems
ITT Technical Institute
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