Jason Roper

As a Housing Officer in the Community Housing sector I am responsible for the full management of over 300 renters across various suburbs in Melbourne. The renters in this sector are commonly at risk of homelessness. Due to this, a high level of communication skills, empathy and resilience are required to manage the challenges faced in this role.

My duties include, but are not limited to

• Conducting bi-annual inspections on all properties. I am required to identify any maintenance concerns and report these accordingly. Conducting bi-annual rebated rent reviews. This includes calculating each rents based on an individuals income. This is an extensive process which requires high organisational skills.
• I am responsible for any accruals of arrears and any legal proceedings that may be required as a response to this. I regularly attend VCAT hearings where
• I regularly am required to liaise with external stakeholders and manage these relationships daily. These include, neighbour disputes, legal representatives and Renter advocates, support services, local authorities and emergency services.
• Be responsive to Renter concerns and queries to ensure a positive relationship with renters.

Providing services related to Property Management in an associate capacity. I provided assistance to companies within the housing industry for outsourced tasks/activities such as viewings, referencing, maintenance inspections and administrative tasks such as account reconciliation and liaising with third party companies such as local authorities.

As a Support Manager I had a major input into the day-to-day operations of the organisation. I managed our Huddersfield & Salford branches. I regularly conducted training and development for all staff within the company. As a leader I was responsible for the overall performance of staff. This includes maintaining the standards of our properties, client engagement and office culture. I gained experience conducting interviews, facilitating employee appraisals and grievance processes. During my time as a support manager I successfully implemented a new maintenance and reporting system. This enabled the organisation to significantly improve functionality and productivity. I was responsible for the acquisition of new properties in my areas which involved establishing and maintaining landlord relationships as well as negotiating contracts.

• Responsible for managing 7 staff. I was required to ensure that each staff member was fulfilling their support and housing responsibilities as well as assisting them with any challenges that would arise.

• Responsible for the housing and support needs of renters. Provided weekly support sessions as well as regular property inspections.

• Developed knowledge and understanding of FCA regulation and compliance
• Sold insurance products and achieved performance targets
• Provided feedback on systems, scripts, and customer experience.

• Qualified inbound/outbound inquiries, converted them into appointments, managed property valuers' schedules, and achieved monthly targets.