Jason Ruddle
Ourimbah,NSW
Summary
Seasoned Operations Manager and talented leader with many years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
9
years of professional experience
Work History
Operations Manager
Trilogy Disability Services
06.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
House Coordinator
Trilogy Disability Services
04.2020 - 06.2021
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Established and enforced safety protocols and guidelines for staff.
- An "on the floor" supervisory position with a team of Team Leaders reporting directly to me
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
Team Leader
Trilogy Disability Services
07.2019 - 04.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
Disability Support Worker
Trilogy Disability Services
04.2019 - 07.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
Team Leader
ConnectAbility
02.2018 - 04.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
Disability Support Worker
Central Coast Disability Services
10.2014 - 02.2018
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Education
Certificate IV - Allied Health Assistant
TAFE NSW
Gosford, NSW10.2023
Certificate III - Individual Support
TAFE NSW
Wyong, NSW09.2015
Skills
- Performance Reporting
- Customer Service
- Workflow Optimization
- Business Development
- Health and Safety Compliance
- Performance Monitoring
- Organizational Management
- Continuous Improvements
- MS Office
- Customer Relationship Management (CRM)
- Goal Setting
- Staff Development
Timeline
Operations Manager
Trilogy Disability Services
06.2021 - Current
House Coordinator
Trilogy Disability Services
04.2020 - 06.2021
Team Leader
Trilogy Disability Services
07.2019 - 04.2020
Disability Support Worker
Trilogy Disability Services
04.2019 - 07.2019
Team Leader
ConnectAbility
02.2018 - 04.2019
Disability Support Worker
Central Coast Disability Services
10.2014 - 02.2018
Certificate IV - Allied Health Assistant
TAFE NSW
Certificate III - Individual Support
TAFE NSW
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