Summary
Overview
Work History
Skills
References
Certification
Timeline
Generic

Jason Scerri

Pacific Pines,QLD

Summary

Manager and Team Leader with 15+ years experience in customer service and sales. Proficient at building and maintaining professional relationships. Seeking to gain employment in a position that will further challenge personal abilities to drive and motivate positive team environments

Overview

16
16
years of professional experience
4
4
Certifications

Work History

Entertainment and Duty Manager

The Gallery Lounge And Bar
06.2021 - 04.2024
  • Main responsibilities included event planning, social media management, visual merchandising and rectifying audio & visual technical issues
  • During service periods, ensuring efficient operations during peak hours ensuring while managing and coordinating bar, security and entertainment personnel
  • Ensuring compliance of liquor licensing, RSA & OH&S requirements and procedures throughout
  • Trained employees in essential job functions, identifying areas of improvement and recommending appropriate action plans
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction
  • Maintained high turnovers and success of events.


Deck Hand & Port Assistant

Cruise Whitsunday's
06.2019 - 08.2021
  • Assisting captains of fleet to safely operate ferry day cruising vessels across scheduled network.
  • maintaining vessels, operating port machinery and liaising with guests from various backgrounds and cultures; anticipating and accommodating their needs with excelling customer service.
  • Working 2 days weekly in stores , stocking and replenishing stock for all vessels, ordering equipment, processing requests and completing data entry and office duties.


Night Fill Manager

IGA Supermarket
2 2019 - 7 2019
  • Responsible for meeting productivity targets, reporting directly to Store Manager to ensure high levels of productivity be maintained with work employees
  • Ensuring deadlines are met by excelling in time management skills
  • Ensuring all night staff on duty face and restock groceries, freezer and chiller areas correctly and presentably
  • Directly supervising night fill staff with hands-on approach, ensuring all WHS requirements are adhered to, in absence of duty manager.

Trainee Store Manager / Relief Store Manager

BWS (Beer, Wine & Spirits)
7 2016 - 2 2019
  • Leading by example by exceeding in customer service and quality of work performed
  • Staff training and development
  • Skills and knowledge in up-selling products
  • Weekly stock control and daily replenishment of stock
  • Merchandising new stock with Company planograms
  • Exceeding store targets and KPI's
  • Attending advanced training seminars for store managers
  • Working as relief store manager for short and long periods of time.
  • Engaging and building relationships with sales representatives

Team Leader / Sales Person / Buy & Loan Assistant

Cash Converters
03.2008 - 06.2016
  • Daily transactions & reconciliation of sales
  • Assisting store manager in further team development by training in up-selling, one-on-one tracking of KPI's and positive negotiation skills
  • Maintaining professional relationships with all customers and repeat clientele by up-selling wide varieties of products, new and used
  • Designed & implemented various promotions
  • Stock-take of all goods and analysis of incoming goods
  • Maintaining visual merchandising
  • Increased net revenue with extensive product knowledge within the Buys & Loan Department.

Skills

  • Project Management Skills
  • Exceeding KPI's
  • B2B experience in several industries
  • Maintaining professional relationships
  • Engaging & leading a team to further development
  • Implementation of general marketing strategies
  • Strong negotiation / Problem solving skills
  • Positive / Motivated
  • Events management , promotions, marketing
  • Social media management

References

  • Craig Mason

Gallery Lounge & Bar

0455326549


  • Jason Raaymaakers

BWS Store Manager

0404 491 285

                                                                                    







Certification

√ Responsible Manager of a Licensed Venue (RMLV) Current Until Sept 2025

Timeline

Entertainment and Duty Manager

The Gallery Lounge And Bar
06.2021 - 04.2024

Deck Hand & Port Assistant

Cruise Whitsunday's
06.2019 - 08.2021

Team Leader / Sales Person / Buy & Loan Assistant

Cash Converters
03.2008 - 06.2016

Night Fill Manager

IGA Supermarket
2 2019 - 7 2019

Trainee Store Manager / Relief Store Manager

BWS (Beer, Wine & Spirits)
7 2016 - 2 2019

Similar Profiles

CREATE PROFILE
Jason Scerri